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no connection to https://onedrive.live.com/

Johannes Wolf 1 Reputation point
2021-02-01T09:37:24.01+00:00

Hi,
I just got a liscence for Microsoft Office 365 and wanted to use OneDrive. I'm using it on different devices and can also login from different computer. But it doesn't work from my own computer. The website is not reachable by using several browsers. Also connection via the OneDrive app doesn't work. What's wrong? Firewall settings etc.? Thanks for your help!

Johannes

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Ken Tucker 5,846 Reputation points
    2021-02-01T09:43:50.563+00:00

    I would check firewall settings are not blocking access.

  2. Tina Yi 86 Reputation points MVP
    2021-02-01T13:37:32.31+00:00

    Hi

    May i know if you are able to access other website? please make sure this OneDrive address is not blocked by browser.

  3. Emi Zhang-MSFT 22,556 Reputation points Microsoft Vendor
    2021-02-02T08:37:04.393+00:00

    Hi,
    I suggest you try to remove Office Credentials, please go to Control Panel- Credential Manager- Windows Credentials- under Generic Credentials and you will see something like MicrosoftOffice(number_Data)etc.- Remove this entry, and open any office application. On the top right corner, you will see an option to sign in, sign in again with your Office Credentials.

    Try this method and let me know if you need more help, I'm glad to help you.

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