Teams Auto Attendant

Doug Morrison 21 Reputation points
2021-02-01T12:58:55.047+00:00

Auto attendant access on Teams Portal is missing why

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,202 questions
0 comments No comments
{count} votes

Accepted answer
  1. JimmyYang-MSFT 49,286 Reputation points Microsoft Vendor
    2021-02-02T02:14:21.793+00:00

    Hi @Doug Morrison .

    Based on my knowledge, it requires Phone System licenses to enable call control and PBX capabilities in Office 365 cloud. The license is available as an add-on or as part of the Enterprise E5 licenses. Therefore, I suggest you go to check if you have enabled them for these licenses. Besides, you can also contact other admins and check whether they can see the Call queue and Auto attendee options.

    For more detailed instructions about how to create a call queue and an auto attendee, you can refer to:

    https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendan


    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


0 additional answers

Sort by: Most helpful