Teams Auto Attendant

Question

Auto attendant access on Teams Portal is missing why

Answer 1

Hi @Doug Morrison .

Based on my knowledge, it requires Phone System licenses to enable call control and PBX capabilities in Office 365 cloud. The license is available as an add-on or as part of the Enterprise E5 licenses. Therefore, I suggest you go to check if you have enabled them for these licenses. Besides, you can also contact other admins and check whether they can see the Call queue and Auto attendee options.

For more detailed instructions about how to create a call queue and an auto attendee, you can refer to:

https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendan

---

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.