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Hello,
Please run Windows Update troubleshooter from Settings app > Update & security > Troubleshoot. Let us know what it reports back.
Regards.
Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4598229) - Error 0x800f0831
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 26%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Arziel
6
Reputation points
My windows update can't seem to install the update. I've tried many tips I could find from online source to no avail. Even after manually download the update and tried to manually install it still fail me. Any suggestion?
Windows for business | Windows Client for IT Pros | User experience | Other
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Reza-Ameri 17,341 Reputation points Volunteer Moderator2021-02-01T15:36:12.707+00:00 What steps have you followed so far?
Have you tried Windows Update troubleshooter: -
Arziel 6 Reputation points
2021-02-01T17:15:14.737+00:00 so far i've tried:
- windows update troubleshooter
- resetting windows update services
- scanning for corrupt system files
- disabling proxy
- doing a clean boot
- uninstalling previous windows update and reinstalling them
but every option still stuck on the same error
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Arziel 6 Reputation points
2021-02-01T17:39:56.033+00:00 Hey, I've check the link above but no solution seems appropriate to my current situation. Currently I still have 80+ GB on my windows partition, no peripheral attached, haven't installed any new drivers, and no error on my device manager.
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2 answers
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Kapil Arya 8,541 Reputation points MVP Volunteer Moderator2021-02-01T15:36:43.65+00:00 -
Arziel 6 Reputation points
2021-02-01T17:29:37.18+00:00 It says troubleshooting couldn't identify the problem.
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Jenny Feng 14,246 Reputation points2021-02-02T02:20:15.553+00:00 @Arziel
Hi,
This issue occurs because the update that can't be installed requires the manifest of a previous update package.Please check the CBS.log, <Failed_Package> represents the package that can't be installed. <Missing_Package> represents the package for which the manifest is missing.
Go to Microsoft Update Catalog.
In the Search box, enter the package ID of the <Missing_Package>.
Download the package and then install it.
Reinstall the <Failed_Package>.Hope above information can help you.
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Arziel 6 Reputation points
2021-02-02T10:57:07.62+00:00 Here are the snippet of all failed message from my CBS.log. I can't figure out the package I need, could you give me some insight?
2021-02-02 15:33:13, Info CBS Failed to load package: Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.18362.1198 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2021-02-02 15:33:13, Info CBS Failed to read manifest content. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2021-02-02 15:33:13, Info CBS Failed checking if package is deeply superseded: [Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.18362.1198] [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2021-02-02 15:33:13, Info CBS Failed to collect packages from package store [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2021-02-02 15:33:13, Info CBS Failed to enumerate installed package. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2021-02-02 15:33:13, Info CBS Failed to EnumeratePackages using worker session [HRESULT = 0x80070002] -
Jenny Feng 14,246 Reputation points
2021-02-03T08:56:38.13+00:00 Hi,
For your reference:
https://learn.microsoft.com/en-us/troubleshoot/mem/configmgr/error-0x800f0831-installing-update
Did you find anything when you searched for keywords <Failed_Package> and <Missing_Package>? -
Arziel 6 Reputation points
2021-02-03T18:59:46.217+00:00 Hi there,
Yeah there are several store corruption in the log. How do I figure out the package ID to search in the catalog?
Because all I seem to find in the log is just the package name. for example one of them is:'Microsoft-Windows-EditionPack-Professional-Package~31bf3856ad364e35~amd64~~10.0.18362.1198'
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Jenny Feng 14,246 Reputation points
2021-02-05T09:35:53.017+00:00 Hi,
You could refer to the following link:
https://superuser.com/questions/466651/how-do-i-analyze-the-cbs-log-file-generated-by-the-sfc-command-to-detect-cor
Due to security policy and from our professional level, we do not provide dump/log analysis. In addition, if this problem is more urgent for you I still recommend that you open a case to Microsoft for further professional help.
https://support.microsoft.com/en-us/help/4341255/support-for-business
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