servicei word issue

Brett Brown-Nelson 1 Reputation point

i have a client, she forgot hweer email and password. her account has a technical issue and says to sign back into account to resolve the problem. what issue could this be. with out email i cant log in

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
900 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Erin Ding-MSFT 4,456 Reputation points

    @Brett Brown-Nelson

    Please give two screenshots of the "a technical issue" and Office version.
    File>Account>Product Information>About Word

    Since Microsoft adopts a very strict confidentiality policy for user account information, we cannot directly help find the account address and password.

    If she is an individual user, to find the Microsoft account email address, please refer to the steps in "You forgot your Microsoft account username".
    Then "Reset a forgotten Microsoft account password".

    If she is in an organization, try to contact the admin who may retrieve the username and reset the password for work or school account.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.