Bluetooth causing Blue Screen with error message: Driver Power State Failure

Question

Hello,

I was posting this in the other thread here but it was closed before I could resolve the issue.

Background:

I left on vacation for 4 weeks and left my computer on.  When I came back, my computer was giving me the following problems:

• Video playback from my NAS was choppy and freezing - I fixed this by finding out one of the RAID-1 drives had died
• After 30 minutes, the computer would give me a Blue Screen of Death (BSOD) and reboot - I updated every single driver I could, every piece of software, updated the BIOS, and then finally fixed the issue by updating the firmware on my boot drive: a Crucial m4 128GB SSD

Both of these issues were resolved, but may be useful in understanding the current problem

Current Problem:

After trying to use the webcam to video chat through either Gtalk or Skype, my Bluetooth Logitech MX5500 keyboard and mouse stop responding.  About 10-15 minutes after the call is ended, my computer gives a Blue Screen of Death with the message DRIVER POWER STATE FAILURE.

The minidump file is available here and I understand the cause is due to my Bluetooth driver: http://dl.dropbox.com/u/30633232/052212-24429-01.dmp

What I have tried:

• I have updated all drivers available on the Asus website for my Asus P8P67 EVO motherboard, including the Bluetooth driver and BIOS
• I have updated my onboard HD Audio with drivers available on Realtek's website
• I have updated all my webcam drivers and software from Logitech
• I have uninstalled, reboot, and reinstalled my Bluetooth drivers
• I have unpaired and repaired my Logitech MX5500 Keyboard and Mouse
• I have uninstalled, reboot, and reinstalled both Skype and the Gtalk plugin for Chrome, Firefox, and Internet Explorer

The ask:

I am running out of ideas... would love to get the genius of someone on these boards to help me out please!

Answer 1

The problem may be the sptd.sys:

*******************************************************************************                                                                             **                        Bugcheck Analysis                                    **                                                                             ********************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)A driver is causing an inconsistent power state.Arguments:Arg1: 0000000000000003, A device object has been blocking an Irp for too long a timeArg2: fffffa8009d73060, Physical Device Object of the stackArg3: fffff80004c093d8, Functional Device Object of the stackArg4: fffffa800e0c3190, The blocked IRP

Debugging Details:------------------

DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15

MODULE_NAME: usbhub

FAULTING_MODULE: fffff88008c06000 usbhub

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  fffff80004c09388 fffff80003502702 : 000000000000009f 0000000000000003 fffffa8009d73060 fffff80004c093d8 : nt!KeBugCheckExfffff80004c09390 fffff800034a2e4c : fffff80004c094c0 fffff80004c094c0 0000000000000000 0000000000000003 : nt! ?? ::FNODOBFM::string'+0x34050fffff80004c09430 fffff800034a2ce6 : fffffa8006cdf5b0 0000000001642618 0000000000000000 fffffa80097aa901 : nt!KiProcessTimerDpcTable+0x6cfffff80004c094a0 fffff800034a2bce : 0000034fc591e29e fffff80004c09b18 0000000001642618 fffff8000360d588 : nt!KiProcessExpiredTimerList+0xc6fffff80004c09af0 fffff800034a29b7 : 0000011a68920ac3 0000011a01642618 0000011a68920a32 0000000000000018 : nt!KiTimerExpiration+0x1befffff80004c09b90 fffff8000348feca : fffff8000360ae80 fffff80003618cc0 0000000000000002 fffff88000000000 : nt!KiRetireDpcList+0x277fffff80004c09c40 0000000000000000 : fffff80004c0a000 fffff80004c04000 fffff80004c09c00 00000000`00000000 : nt!KiIdleLoop+0x5a

STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_btfilter_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_3_btfilter_IMAGE_usbhub.sys

Followup: MachineOwner---------

0: kd> !devobj fffffa8009d73060Device object (fffffa8009d73060) is for: Cannot read info offset from nt!ObpInfoMaskToOffset \Driver\usbhub DriverObject fffffa80094ffa50Current Irp 00000000 RefCount 2 Type 00000022 Flags 00003040DevExt fffffa8009d731b0 DevObjExt fffffa8009d73bb0 DevNode fffffa8009d7b550 ExtensionFlags (0x00000800)                               Unknown flags 0x00000800AttachedDevice (Upper) fffffa8009663880*** WARNING: Unable to verify timestamp forsptd.sys*** ERROR: Module load completed but symbols could not be loaded for sptd.sys \Driver\ACPIDevice queue is not busy.

I would suggest  to uninstall the application that installed the sptd.sys driver, possibly that is Daemon Tools or Alcohol 120%.

Then uninstall the sptd.sys - see "How can I remove SPTD driver on 64-bit OS?" in the following link:

http://www.duplexsecure.com/en/faq

Similar issue in the following thread:

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/the-computer-has-rebooted-from-a-bugcheck-the/2a0b354e-4fea-4349-b88f-eb4b10199380

Answer 2

What is your computer make and model? If not a branded computer what is your motherboard make and model?

Type System information in the Search Box above the start Button and press the ENTER key. What is your BIOS version and date?

You may want to explore updating this software:

http://www.realvnc.com/index.html

Answer 3

Hi auggy,

Despite uninstalling Daemon Tools, my computer is starting to give me the same error... it's quite reproduceable after using Gtalk's video chat service (I have a Logitch C910 Webcam)...

Here is the latest dump file:

http://dl.dropbox.com/u/30633232/062612-22994-01.dmp

Answer 4

You're welcome.

There may be a problem with Daemon Tools in your setup.

What version of Daemon Tools are you using?

Answer 5

This seems to have worked for me - thanks!

Does this mean I can never use Daemon Tools?