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Hi,
See this thread for information on using BlueScreenView, MyEventViewer, and other methods to
troubleshoot BlueScreens - top 3 answers (+1 other).
We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.
Zip or upload the contents of C:\Windows\minidump
Use SkyDrive to upload collected files.
BCCode: C2 0x000000C2
This error is usually a driver issue and display adapter (video) driver is the most suspect though it
could be others. Antivirus/antispyware/security programs, hardware (heat) and major software issues
can also cause the error. When you get to the driver section of the troubleshooter use my generic
methods in the next message and then return to the troubleshooter if needed. Memory issues are
another possibility after drivers.
Have you added hardware recently or updated drivers? Be sure to look in Control Panel - Windows
Updates to see if any drivers were updated there. Other lessor possibilities include antivirus/anti-
spyware/security programs.
BCCode: C2 0x000000C2
Bug Check 0xC2: BAD_POOL_CALLER
The BAD_POOL_CALLER bug check has a value of 0x000000C2. This indicates that the current thread is making a bad pool request.
Important Information If You Have Received a STOP Code
If you have received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact information for Microsoft or your computer manufacturer, Contact Support.
If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.
The following actions might prevent an error like this from happening again:
- Download and install updates and device drivers for your computer from Windows Update.
- Scan your computer for computer viruses.
- Check your hard disk for errors.
BAD_POOL_CALLER Parameters
The following parameters are displayed on the blue screen. Parameter 1 indicates the type of violation. The _POOL_TYPE codes are enumerated inNtddk.h. In particular, 0 indicates nonpaged pool and 1 indicates paged pool.
To see the possible parameters
http://msdn.microsoft.com/en-us/library/ff560185(v=VS.85).aspx
Cause
An invalid pool request has been made by the current thread.
Resolution
Activate Driver Verifier to obtain more information about these errors. For details, see the Driver Verifier section of the Windows Driver Kit (WDK).
BCCode: C2 0x000000C2 <-- read this link
http://www.faultwire.com/solutions-fatal\_error/BAD-POOL-CALLER-0x000000C2-\*1195.html?order=date
=========================================================
Driver Verifier can help find some BSOD issues :
Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617
How To Troubleshoot Driver Problems in Windows Vista or 7.
http://www.winvistaclub.com/t79.html
Using Driver Verifier
http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx
How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=\_VwIDD9xngM
Driver Verifier
http://www.techsupportforum.com/2110308-post3.html
Using Driver Verifier
http://www.faultwire.com/solutions/using\_driver\_verifier.php
How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=\_VwIDD9xngM
You can disable Driver Verifier
http://support.microsoft.com/kb/244617
Start - type in Search box -> verifier /reset hit enter to disable
Use BlueScreenView to see if there is a driver specified in the error message. Also
check with MyEventViewer at the time of the BlueScreen. (See the troubleshooter
above.)
Upload any minidumps created when you run DriverVerifier so we can analyze them.
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Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm
MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.
http://www.nirsoft.net/utils/my\_event\_viewer.html
Also do this so you can see the likely bluescreens.
Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
(also Windows 7)
http://www.winvistatips.com/disable-automatic-restart-t84.html
Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen info
that would help. Such as the BCC and the other 4 entries on the lower left. And any other error
information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.
As examples :
BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002
or in this format :
Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000
This is an excellent tool for posting Blue Screen Error InformationBlueScreenView scans all your minidump files created during 'blue screen of death'crashes, and displays the information about all crashes in one table - Freehttp://www.nirsoft.net/utils/blue\_screen\_view.html
Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.
You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.
How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
You can try a System Restore back to a point before the problem started if there is one.
How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html
Start - type this in Search Box -> COMMAND find at top and RIGHT CLICK - RUN AS ADMIN
Enter this at the prompt - sfc /scannow
How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228
The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).
Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html
Often updating drivers will help, usually Video, Sound, Network Card (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
is preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html
Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/
How To Disable Automatic Driver Installation In Windows 7 / Vista
Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/
How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233
Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm
Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692
Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033
In some cases this might be required.
StartUp Repair from Recovery Options or Windows 7 disk
How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html
How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html
How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html
Hope this helps and Happy Holidays!
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.