Windows Update Error 0x80244017

Question

When I let windows update scan for updates using either EXPRESS or CUSTOM, I recieve the following error message:

[Error number: 0x80244017]

The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.<br><br>For self-help options: <br><br><ul><br><li><a href="http://www.update.microsoft.com/microsoftupdate/v6/about.aspx?ln=en" target="_blank">Frequently Asked Questions</a><br><br></li><li><a href="http://www.update.microsoft.com/microsoftupdate/v6/troubleshoot.aspx?ln=en" target="_blank">Find Solutions</a><br><br></li><li><a href="http://go.microsoft.com/fwlink/?linkID=9581" target="_blank">Windows Update Newsgroup</a><br></li></ul><br><br>For assisted support options: <br><br><ul><br><li><a href="http://go.microsoft.com/fwlink/?linkID=21608" target="_blank">Microsoft Online Assisted Support</a> (no-cost for Windows Update issues)<br></li></ul>

When I use Microsoft Fix It's Windows Update fix tool, I recieve this error message:

The troubleshooter is temporarily unavailable. CODE: 8004FE2D

All other Fix It applications work without any trouble.

Answer 1

Then try posting in this IT Pro forum instead => http://social.technet.microsoft.com/Forums/en/itproxpsp/threads

Answer 2

1. How did you obtain Symantec Endpoint Protection and when (approx. date) was it installed?
2. Does the computer belong to you or your employer (or school)?
3. Is KB2660465 and/or KB2570222 listed in Add/Remove Programs?

Answer 3

1. Symantec Endpoint Protection 12.1.1000.157 RU1

Enterprise subscription, no expiration

no other anti-spyware etc.

2. See #1
3. No free version of anti-virus

KB2633171:yes

KB2618451: yes

KB239802: yes

KB971029: yes

All others: no

5. yes
6. no
7. no
8. clean installation of windows XP was performed originally.

Answer 4

Please answer each of the following diagnostic questions in a correspondingly-numbered list in your very next reply (no need to quote this post):

1. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire?  What anti-spyware applications (other than Defender) are installed?  What third-party firewall (if any)?
2. Has a(nother) Norton application or a McAfee application EVER been installed on the computer?
3. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)
4. Open Add/Remove Programs & make sure the Show Updates box at the top is checked (and leave it checked); then select the Name option in the Sort by box on the right. Now scroll down & tell me if ALL of the following updates are listed?

    (a) KB2621440, KB2641653 & KB2647518

    (b) KB2647516, KB2661637; KB2598479, KB2631813, KB2585542; KB2633171, KB2618451; KB2393802 & KB971029

Most will be displayed as Security Update for Windows XP followed by the KB number in parentheses.

If IE8 is installed, one will be displayed as Security Update for Windows Internet Explorer 8 followed by the KB number in parentheses.

5. Is Automatic Updates enabled?

6. Is Firefox, Chrome or any other alternate browser installed?
7. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; Advanced System Optimizer; TuneUp Utilities; CCleaner)?
8. Have you ever had occasion to do a Repair Install (or a clean install) of WinXP for any reason?