Windows Live Essentials update error message 0x80070641. Windows Live Mesh error 0x80040705.

Question

I've tried installing updates for Windows Live Essentials but keep getting an error message 0x80070641.  Also, Windows Live Mesh error 0x80040705.  Followed advice on this forum - freed up disk space, using Windows 7.  Don't know what else I can do.  Can anyone help?

Answer 1

So I tried uninstalling Windows Live Essentials and I got this message:

We couldn't remove: Mail, Windows Live ID Sign-in Assistant, Writer, Messenger Companion, Family Safety, Windows Live Mesh, Photo Gallery and Movie Maker, Messenger.

An unknown error occured.

Error: 0x80070641

Source: wllogin-amd64

Any suggestions would be very welcome.  Thank you.

SB_79

Answer 2

Hi everyone,

Since you're unable to uninstall the application using the normal process, we recommend that you uninstall your Windows Live Essentials using the CMD line parameter. This is different from manually removing the program via control panel. This will remove all the possible corrupted files and remnant files from the previous Installation. Please follow the instruction found in the solution article below:

1. **How to uninstall Windows Live Essentials via CMD line parameter**(Restart your computer afterwards)

2.****) Browse your computer to C:\Program Files then delete the Windows Live folder if available

 a. Click Startb. Type C:\Program Files on the Start Search box

 c. Hit Enterd. Look for the Windows Live folder

 e. Right-click Windows Live folder and click Delete ****3.) Browse your computer to C:\Program Files\Common Files then delete the Windows Live folder if available  

 a. Click Startb. Type C:\Program Files\Common Files on the Start Search box

 c. Hit Enterd. Look for the Windows Live folder

 e. Right-click Windows Live folder and click Delete

4.) Once you have successfully removed the Windows Live Essentials, please try to run **Windows Updates**  again. After updating restart your computer again to ensure that the changes were saved.

5.) Temporarily disable 3 party firewall programs (i.e. McAfee, Norton, ZoneAlarm, etc.)

Note: Disabling the firewall may make your computer or your network vulnerable to attack by malicious users or by malicious software such as viruses. Please make sure that you do not have any other Internet Explorer window open or any other programs running while trying to install Windows Live products. Once, you are able to install the Windows Live programs, please turn your firewall back on.

6.) Reset browser to factory settings:

**For Internet Explorer:**a. Open Internet Explorer

 b. Click Tools, and then click Internet Optionsc. Click the Advanced tab

 d. Under Reset Internet Explorer Settings, click ResetIf you are using other browsers, please look for steps on how to reset your browser to factory settings via **Bing**

7.) Perform disk cleanup

a. Click Start button

b. In the search field type Disk Cleanup and press **Enter.**c. Select Drive C:

d. Under Files to delete select the following:

• Downloaded Program Files
• Temporary Internet Files
• Offline Webpages
• Recycle Bin
• Setup Log Files
• Temporary Files
• Thumbnails

e. Click OK.

8.) Download and install Windows Live Essentials using the offline installer link below**:**

**Windows Live Essentials Offline Installer**

Let us know the result afterwards.

Thanks!

Answer 3

I got the same error code... but another source, something about the language selector. . . it doesnt let me uninstall anything either.

Answer 4

Hi Gerard G

Thanks for your quick reply.  When I tried downloading Windows Updates I got a message saying:

Failed 5 updates

Errors found:

Code 800F0A13

Code 80070614

Would you suggest I continue onto Step 2 of your advice and Uninstall Windows Live Essentials.  Or do I need to sort out this Update problem first, and how would I do that?  Thanks again.

SB_79

Answer 5

Hi SB_79,

This issue may occur when you have other Windows Live programs on your computer that conflicts with the installation you are attempting to complete. To resolve this issue you might need to perform a Windows update, delete the Windows Live folder, disable third party firewalls and reset browser to factory settings. Please follow the steps below: 

1.) Perform Windows update

 a. Visit **Windows Update**

 b. Verify if the computer requires updates, and install updates if necessary 

 c. Restart the computer after you install updates for the changes to replicate

2.) Uninstall Windows Live Essentials programs that are currently installed on your computer. Follow the instructions below:

 a. Click Start, select Control Panel.

 b. View by: Classic View

 c. Find then open Add or remove programs.

 d. Select Windows Live Essentials, then click Change/Remove.

 e. Click Remove one or more Windows Live Programs.

 f. Select all the programs from the list, then click Uninstall.

3.) Browse your computer to C:\Program Files then delete the Windows Live folder if available

 a. Click Startb. Type C:\Program Files on the Start Search box

 c. Hit Enterd. Look for the Windows Live folder

 e. Right-click Windows Live folder and click Delete ****4.) Browse your computer to C:\Program Files\Common Files then delete the Windows Live folder if available  

 a. Click Startb. Type C:\Program Files\Common Files on the Start Search box

 c. Hit Enterd. Look for the Windows Live folder

 e. Right-click Windows Live folder and click Delete 5.) Temporarily disable 3 party firewall programs (i.e. McAfee, Norton, ZoneAlarm, etc.)

**Note:**Disabling the firewall may make your computer or your network vulnerable to attack by malicious users or by malicious software such as viruses. Please make sure that you do not have any other Internet Explorer window open or any other programs running while trying to install Windows Live products. Once, you are able to install the Windows Live programs, please turn your firewall back on.

6.) Reset browser to factory settings:

**For Internet Explorer:**a. Open Internet Explorer

 b. Click Tools, and then click Internet Optionsc. Click the Advanced tab

 d. Under Reset Internet Explorer Settings, click ResetIf you are using other browsers, please look for steps on how to reset your browser to factory settings via **Bing**

7.) Download and install Windows Live Essentials from **Windows Live Essentials Version 2011**

Let us know what happens afterwards so we can further assist you.

Regards,

Gerard G.