WEMGR.EXE - Application Error

Question

My computer has been on the fritz of late, and I admit I've been hoping everything would just "fix itself". Well that didn't work out and instead the issue has apparently become worse. When I came home yesterday and rebooted my desktop I was greeted with an error message while my Windows 7 desktop was loading up. The error message read:

   WEMGR.EXE - Application Error

   The instruction at 0x000007FEF783EB15 referenced memory at 0x000007FEF787E764. The required data was not placed into memory because of an I/O 

   error status of 0x000009c.

   Click OK to terminate the program.

Now, when I do click OK it tries to connect to the internet to resolve the issue, but that fails. The reason, I found, is that while the error message is up I can execute Internet Explorer (an instance of the iexplorer.exe starts running, as shown in Processes under Task Manager), however it never shows up (not shown in Applications under Task Manager). Furthermore, if I do stop explorer by clicking OK, any time I attempt to connect to the internet via Internet Explorer it informs me it cannot connect, even though I know I have a working connection. I can only assume the problems are connected.

As a note, this issue also appears in Safe Mode, where it keeps attempting to restart explorer.exe, forcing me out of dialog windows, like the Control Panel, by closing them each time it tries (every 10 or so seconds).

My question is, how should I go about fixing this issue? I have a licensed copy of Windows 7 (CD), which I have yet to pop into the drive, but I also researched the issue online at work today (hence this post) and located two additional pieces of software that were suggested as potential fixers, namely Driver Detective (to update drivers, but that may not work, what with my internet connection at home being "down") and ParetoLogic PC Health Advisor (to fix the registry).

Answer 1

Hey Mobius187,

Well please reply back after you scan through your computer. I believe that an error such as 0x9C indicates that a hardware error was reported to the processor. So make sure to scan the hardware aspects of your system. Overclocking a system could result in such an error.

Let us know what you find. Thanks for posting to Microsoft Answers!

Answer 2

Hello,

Thanks for your response. To answer your questions:

1. None, or at least nothing where I noticed an immediate issue (in the past this has happened once, which resulted in me needing to enter my computer using Safe Mode and then using backup recovery to restore to a state prior to the installation of the offending software).
2. The error reported in my initial post only appeared on Monday. Prior to the error message I had only noticed slowdown (HD was working harder than normal) one or two days earlier. I'm not sure if they were connected.

I'll take your advice when I return home (I'm at work right now). However, a new development has occurred since I posted my question, namely, I returned home yesterday and found that the error message did NOT appear when I booted up my computer. I was surprised, since when the error originally occurred on Monday I had rebooted my system in an effort have it "self-resolve", and that had no effect. I have no idea what has changed.

Of course I'm no fool. The problem may simply be waiting to trigger again, maybe even today when I return home, so I want to use this to my advantage and perform whatever steps I can to determine the cause of the issue and prevent it from occurring again., so as noted above, I'll take your advice.

Now I tried to run a few diagnostic functions within Windows 7, but nothing significant could be located. Also downloaded the MicrosoftFixit-portable.exe, but I have not tried to use it yet. I'm hoping that if I perform a complete scan of my system I may uncover the nature of the problem.

Answer 3

Hi,

1.     Did you make any recent changes to the system prior to the issue?

2.     Since when are you facing this issue?

Method 1: Perform a sfc scan.

Follow the steps from the link mentioned below to perform a sfc scan and check if any error occurs.

http://support.microsoft.com/kb/929833

Method 2: Check in new user account.

Step 1: Create a new user account.

Follow the link mentioned below to create a new user account and check if the issue persists.

http://windows.microsoft.com/en-US/windows7/Create-a-user-account

If the issue gets fixed in new user account, then fix the corrupted user account.

Step 2: Fix Corrupted user account.

Follow the link mentioned below to fix a corrupted user account.

http://windows.microsoft.com/en-US/windows7/fix-a-corrupted-user-profile

If the above methods doesn’t fix the issue, perform a System Restore.

Method 3: Perform a System Restore.   Follow the links mentioned below to perform a System Restore. http://windows.microsoft.com/en-US/windows7/System-Restore-frequently-asked-questions

http://windows.microsoft.com/en-US/windows7/What-is-System-Restore

Hope it helps!