Prélévement sans explication ni facture

Question

Bonjour
J'ai été prélevé par Microsoft sans explication ni facture de votre part (informations bancaires ci-dessous).
Pouvez-vous me donner les explication de ce prélèvement et m'indiquer où je peux récupérer la facture ou, à défaut, m'indiquer comment me faire rembourser.

Merci

11/12/2020 11/12/2020 PRELEVEMENT EUROPEEN 7108117383

DE: Microsoft Payments
ID: GB22357SDDCITI00000004101353
MOTIF: Microsoft.Subscription
REF: Z414CAUY63F9
MANDAT MS000000DBNFFQ4001

69 euros

Answer 1

Hello,

I am sorry for your experience. Microsoft will not charge you for service you didn't use. If this happened by wrong, please go ahead to create a ticket and we will refund your fees.

Please go to Azure portal to check as following:

Get support from the Azure portal
To get help with Azure Marketplace through the Azure portal https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest , open a support request in the Help + Support page of the portal. Complete the dropdown fields as follows:

Issue type – Subscription management
Problem type – Purchase, sign up or upgrade issues
Problem subtype

Regrads,
Yutong