Cant connect to remote desktop gateway Windows 10

dj56 31 Reputation points

Trying to connect to a remote desktop and getting the error "Your computer cant connect to the remote desktop gateway server". I have found a possible solution by adding a reg fix RDGClientTransport to the HKCU\Software\Microsoft\Terminal Server Client. However that location does not exist on our PCs for some reason. Windows 10 Enterprise 2004. Any suggestions on how to get this resolved?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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Accepted answer
  1. Jenny Yan-MSFT 9,326 Reputation points

    Kindly confirm more details for us to better understand your issue:
    1.What is the OS version of your client and target computer? How did you start the remote connection?

    2.Is there any RDS deployment or you simply remote one computer to another?

    3.Are the client and target computer in the same network? In the complete RDS deployment, there is a role named RD Gateway which could help to provide secure access for uses to remote form internet to inside.

    4.Per checking, I could locate the path of the mentioned registry for next action(creating a new one).
    Winver: Windows 10 20H2
    Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

    Hope this helps and please help to accept as Answer if the response is useful.


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  1. S.Sengupta 15,601 Reputation points MVP

    I shall suggest you to try :

    Microsoft Remote Desktop App