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Problem with usbser.sys BUGCODE_USB_DRIVER (fe)

Anonymous
2013-02-05T14:29:53+00:00

I have a problem when using any device that uses usbser.sys (cdc-acm driver).  I have tried a couple of different usb-serial converters that use this driver with the same problem.

If the device is attached during shutdown I get a BSOD with BUGCODE_USB_DRIVER (fe).  This only happens when I have a PCI video compression card attached at the same time (Dahua VEC8016HB).  If either the compression card or serial converter is disabled, the problem does not occur.

An analysis of the dump created points to usbser!RestartNotifyRead+0x73.

I suspect it might have something to do with the compression card, but at the same time I have found several posts on other forums with the same bugcheck signature without having this specific compression card (that I know of).

I have tried this on Windows 7 professional (32 and 64), server 2008R2, and Windows 8, all with the same problem.

Backing up to WindowsXP with an earlier version of the usbser.sys driver (version 5.1.2600.5512), does not have the same problem.

Just as a test, I used the older usbser.sys driver from WindowsXP on a Windows7 install, and it does not have the same problem.

I also tried a third part cdc-asm driver with no problem.

Anyone have something similar and any suggestions?

Thanks,

Below is an analysis of the dump file created:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86

Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [Y:\jwittrock\usbdio driver problem\usbdio dump after shutdown\013013-10530-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: D:\Symbols

Executable search path is:

Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2

*** WARNING: Unable to verify timestamp for ntkrnlpa.exe

*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 7601.17790.x86fre.win7sp1_gdr.120305-1505

Machine Name:

Kernel base = 0x82c16000 PsLoadedModuleList = 0x82d5f4d0

Debug session time: Wed Jan 30 09:50:45.492 2013 (UTC - 5:00)

System Uptime: 0 days 0:01:01.072

Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2

*** WARNING: Unable to verify timestamp for ntkrnlpa.exe

*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe

Loading Kernel Symbols

...............................................................

................................................................

...................

Loading User Symbols

Loading unloaded module list

.........

Unable to load image \SystemRoot\system32\drivers\USBPORT.SYS, Win32 error 0n2

*** WARNING: Unable to verify timestamp for USBPORT.SYS

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {4, 86677c48, 866ad0b4, 866f3cf8}

........

*************************************************************************

Probably caused by : usbser.sys ( usbser!RestartNotifyRead+73 )

Followup: MachineOwner

3: kd> .symfix; .reload

Loading Kernel Symbols

...............................................................

................................................................

...................

Loading User Symbols

Loading unloaded module list

.........

3: kd> !analyze -v

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

BUGCODE_USB_DRIVER (fe)

USB Driver bugcheck, first parameter is USB bugcheck code.

Arguments:

Arg1: 00000004, IRP_URB_DOUBLE_SUBMIT The caller has submitted an irp

    that is already pending in the USB bus driver.

Arg2: 86677c48, Address of IRP

Arg3: 866ad0b4, Address of URB

Arg4: 866f3cf8

Debugging Details:

*************************************************************************

***                                                                   ***

***                                                                   ***

***    Either you specified an unqualified symbol, or your debugger   ***

***    doesn't have full symbol information.  Unqualified symbol      ***

***    resolution is turned off by default. Please either specify a   ***

***    fully qualified symbol module!symbolname, or enable resolution ***

***    of unqualified symbols by typing ".symopt- 100". Note that   ***

***    enabling unqualified symbol resolution with network symbol     ***

***    server shares in the symbol path may cause the debugger to     ***

***    appear to hang for long periods of time when an incorrect      ***

***    symbol name is typed or the network symbol server is down.     ***

***                                                                   ***

***    For some commands to work properly, your symbol path           ***

***    must point to .pdb files that have full type information.      ***

***                                                                   ***

***    Certain .pdb files (such as the public OS symbols) do not      ***

***    contain the required information.  Contact the group that      ***

***    provided you with these symbols if you need this command to    ***

***    work.                                                          ***

***                                                                   ***

***    Type referenced: usbport!_DEVICE_EXTENSION                     ***

***                                                                   ***

*************************************************************************

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 8ff423c1 to 82cf4f1c

STACK_TEXT:

964ef934 8ff423c1 000000fe 00000004 86677c48 nt!KeBugCheckEx+0x1e

964ef968 8ff4003b 85c70028 86677c48 866ad0b4 USBPORT!USBPORT_Core_DetectActiveUrb+0x149

964ef9ac 8ff4052c 85e33028 00000000 86677c48 USBPORT!USBPORT_ProcessURB+0x705

964ef9d4 8ff3da34 85e33028 86677c48 8697c0d0 USBPORT!USBPORT_PdoInternalDeviceControlIrp+0xfb

964ef9fc 82c4d58e 85e33028 85e332cc ffef3ff7 USBPORT!USBPORT_Dispatch+0x18a

964efa14 8ac8b3da ffef3ff7 964efa34 8ac91c20 nt!IofCallDriver+0x63

964efa20 8ac91c20 85e27e90 86677c48 86677dd8 ACPI!ACPIDispatchForwardIrp+0x2a

964efa34 8ac8b664 85e27e90 86677c48 865fe028 ACPI!ACPIIrpDispatchDeviceControl+0xa4

964efa64 82c4d58e 85e27e90 852f2510 86677c48 ACPI!ACPIDispatchIrp+0x198

964efa7c 90b23c8e 86677c48 8666c0e8 00000000 nt!IofCallDriver+0x63

964efa90 90b23ee5 865fe0e0 8666c030 86677c48 usbhub!UsbhFdoUrbPdoFilter+0x68

964efab4 90b23b91 8666c030 86677dd8 8666c030 usbhub!UsbhPdoInternalDeviceControl+0xf6

964efac8 82c4d58e 8666c030 86677c48 866f2248 usbhub!UsbhGenDispatch+0x4a

964efae0 8ffdeb8d 868ad690 866f2248 866f2340 nt!IofCallDriver+0x63

964efaf4 8ffde55d 866f2248 868ad823 868ad690 usbser!RestartNotifyRead+0x73

964efb0c 82c8e933 866f2190 868ad690 866f2190 usbser!UsbSer_DevicePowerIrp_Complete+0x53

964efb54 90b398ff 868ad690 8666c0e8 00000000 nt!IopfCompleteRequest+0x128

964efb74 90b39dff 865fe028 8666c030 868ad690 usbhub!UsbhPdoDevicePowerState+0x377

964efb94 90b23b91 8666c030 868ad690 868ad690 usbhub!UsbhPdoPower_SetPower+0x99

964efba8 82c2c863 8666c030 868ad690 00000016 usbhub!UsbhGenDispatch+0x4a

964efbc0 82c4d580 868ad860 8666c030 964efbd8 nt!IopPoHandleIrp+0x28

964efbd0 82c2ccb1 964efbf8 8ffde77a 8666c030 nt!IofCallDriver+0x55

964efbd8 8ffde77a 8666c030 868ad690 866f2190 nt!PoCallDriver+0x10

964efbf8 82c2be6d 866f2190 868ad690 00000000 usbser!UsbSer_ProcessPowerIrp+0x8e

964efc50 82e1f056 8674fc10 bef8c635 00000000 nt!PopIrpWorker+0x351

964efc90 82cc7219 82c2bb1c 8674fc10 00000000 nt!PspSystemThreadStartup+0x9e

00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19

STACK_COMMAND:  kb

FOLLOWUP_IP:

usbser!RestartNotifyRead+73

8ffdeb8d 85c0            test    eax,eax

SYMBOL_STACK_INDEX:  e

SYMBOL_NAME:  usbser!RestartNotifyRead+73

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbser

IMAGE_NAME:  usbser.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79c12

FAILURE_BUCKET_ID:  0xFE_IRP_DOUBLE_SUBMIT_usbser!RestartNotifyRead+73

BUCKET_ID:  0xFE_IRP_DOUBLE_SUBMIT_usbser!RestartNotifyRead+73

Followup: MachineOwner

3: kd> !irp 86677c48

Irp is active with 10 stacks 9 is current (= 0x86677dd8)

 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.

     cmd  flg cl Device   File     Completion-Context

 [  0, 0]   0  0 00000000 00000000 00000000-00000000  

            Args: 00000000 00000000 00000000 00000000

 [  0, 0]   0  0 00000000 00000000 00000000-00000000  

            Args: 00000000 00000000 00000000 00000000

 [  0, 0]   0  0 00000000 00000000 00000000-00000000  

            Args: 00000000 00000000 00000000 00000000

 [  0, 0]   0  0 00000000 00000000 00000000-00000000  

            Args: 00000000 00000000 00000000 00000000

 [  0, 0]   0  0 00000000 00000000 00000000-00000000  

            Args: 00000000 00000000 00000000 00000000

 [  0, 0]   0  0 00000000 00000000 00000000-00000000  

            Args: 00000000 00000000 00000000 00000000

 [  0, 0]   0  0 00000000 00000000 00000000-00000000  

            Args: 00000000 00000000 00000000 00000000

 [  0, 0]   0  0 00000000 00000000 00000000-00000000  

            Args: 00000000 00000000 00000000 00000000

>[  f, 0]   0 e0 85e33028 00000000 8ffde1f0-866f2248 Success Error Cancel

          85e33028: Could not read device object or _DEVICE_OBJECT not found

    usbser!NotifyCompletion

            Args: 866ad0b4 00000000 00220003 00000000

 [  f, 0]   0 e1 85e33028 00000000 8ffde1f0-866f2248 Success Error Cancel pending

          85e33028: Could not read device object or _DEVICE_OBJECT not found

    usbser!NotifyCompletion

            Args: 866ad0b4 00000000 00220003 00000000

3: kd> lm t n

start    end        module name

80bc1000 80bc9000   kdcom    kdcom.dll    Mon Jul 13 21:08:58 2009 (4A5BDAAA)

82c16000 83028000   nt       ntkrpamp.exe Mon Mar 05 22:25:50 2012 (4F5583BE)

83028000 8305f000   hal      halmacpi.dll Sat Nov 20 03:37:38 2010 (4CE788D2)

83200000 8321f000   cdrom    cdrom.sys    Sat Nov 20 03:38:09 2010 (4CE788F1)

83221000 832a6000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 07:00:54 2010 (4CE7B876)

832a6000 832b7000   PSHED    PSHED.dll    Mon Jul 13 21:09:36 2009 (4A5BDAD0)

832b7000 832bf000   BOOTVID  BOOTVID.dll  Mon Jul 13 21:04:34 2009 (4A5BD9A2)

832bf000 83301000   CLFS     CLFS.SYS     Mon Jul 13 19:11:10 2009 (4A5BBF0E)

83301000 833ac000   CI       CI.dll       Sat Nov 20 07:05:17 2010 (4CE7B97D)

833ac000 833f4000   storport storport.sys Thu Mar 10 22:56:00 2011 (4D799D50)

833f4000 83400000   vga      vga.sys      Mon Jul 13 19:25:50 2009 (4A5BC27E)

8ac03000 8ac74000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)

8ac74000 8ac82000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)

8ac82000 8acca000   ACPI     ACPI.sys     Sat Nov 20 03:37:52 2010 (4CE788E0)

8acca000 8acd3000   WMILIB   WMILIB.SYS   Mon Jul 13 19:11:22 2009 (4A5BBF1A)

8acd3000 8acdb000   msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)

8acdb000 8ad05000   pci      pci.sys      Sat Nov 20 03:37:57 2010 (4CE788E5)

8ad05000 8ad10000   vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)

8ad10000 8ad21000   partmgr  partmgr.sys  Sat Nov 20 03:38:14 2010 (4CE788F6)

8ad21000 8ad31000   volmgr   volmgr.sys   Sat Nov 20 03:38:06 2010 (4CE788EE)

8ad31000 8ad7c000   volmgrx  volmgrx.sys  Mon Jul 13 19:11:41 2009 (4A5BBF2D)

8ad7c000 8ad92000   mountmgr mountmgr.sys Sat Nov 20 03:38:09 2010 (4CE788F1)

8ad92000 8ad9b000   atapi    atapi.sys    Mon Jul 13 19:11:15 2009 (4A5BBF13)

8ad9b000 8adbe000   ataport  ataport.SYS  Sat Nov 20 03:38:00 2010 (4CE788E8)

8adbe000 8adc8000   msahci   msahci.sys   Sat Nov 20 04:50:48 2010 (4CE799F8)

8adc8000 8add6000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:11:15 2009 (4A5BBF13)

8add6000 8adec000   3ware10k 3ware10k.sys Thu Jan 28 22:01:53 2010 (4B624FA1)

8adec000 8adf5000   amdxata  amdxata.sys  Fri Mar 19 12:19:01 2010 (4BA3A3F5)

8ae00000 8ae25000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18)

8ae25000 8ae2c000   Beep     Beep.SYS     Mon Jul 13 19:45:00 2009 (4A5BC6FC)

8ae2d000 8ae61000   fltmgr   fltmgr.sys   Mon Jul 13 19:11:13 2009 (4A5BBF11)

8ae61000 8ae72000   fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)

8ae72000 8afa1000   Ntfs     Ntfs.sys     Thu Mar 10 22:21:11 2011 (4D799527)

8afa1000 8afcc000   msrpc    msrpc.sys    Mon Jul 13 19:11:59 2009 (4A5BBF3F)

8afcc000 8afdf000   ksecdd   ksecdd.sys   Sat Nov 20 03:38:54 2010 (4CE7891E)

8afdf000 8affa000   luafv    luafv.sys    Mon Jul 13 19:15:44 2009 (4A5BC020)

8b000000 8b007000   Null     Null.SYS     Mon Jul 13 19:11:12 2009 (4A5BBF10)

8b009000 8b066000   cng      cng.sys      Mon Jul 13 19:32:55 2009 (4A5BC427)

8b066000 8b074000   pcw      pcw.sys      Mon Jul 13 19:11:10 2009 (4A5BBF0E)

8b074000 8b07d000   Fs_Rec   Fs_Rec.sys   Wed Feb 29 22:21:26 2012 (4F4EEB36)

8b07d000 8b134000   ndis     ndis.sys     Sat Nov 20 03:39:19 2010 (4CE78937)

8b134000 8b172000   NETIO    NETIO.SYS    Sat Nov 20 03:40:03 2010 (4CE78963)

8b172000 8b197000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:34:00 2009 (4A5BC468)

8b197000 8b1c4000   rdyboost rdyboost.sys Sat Nov 20 04:00:07 2010 (4CE78E17)

8b1c4000 8b1f6000   fvevol   fvevol.sys   Sat Nov 20 03:40:22 2010 (4CE78976)

8b200000 8b211000   disk     disk.sys     Mon Jul 13 19:11:28 2009 (4A5BBF20)

8b21c000 8b366000   tcpip    tcpip.sys    Wed Sep 28 23:22:11 2011 (4E83E463)

8b366000 8b397000   fwpkclnt fwpkclnt.sys Sat Nov 20 03:39:08 2010 (4CE7892C)

8b397000 8b39f380   vmstorfl vmstorfl.sys Sat Nov 20 04:14:37 2010 (4CE7917D)

8b3a0000 8b3df000   volsnap  volsnap.sys  Sat Nov 20 03:38:13 2010 (4CE788F5)

8b3df000 8b3e7000   spldr    spldr.sys    Mon May 11 12:13:47 2009 (4A084EBB)

8b3e7000 8b3f7000   mup      mup.sys      Mon Jul 13 19:14:14 2009 (4A5BBFC6)

8b3f7000 8b3ff000   hwpolicy hwpolicy.sys Sat Nov 20 03:37:35 2010 (4CE788CF)

8e63c000 8e656000   WudfPf   WudfPf.sys   Sat Nov 20 04:58:55 2010 (4CE79BDF)

8e656000 8e666000   lltdio   lltdio.sys   Mon Jul 13 19:53:18 2009 (4A5BC8EE)

8e666000 8e679000   rspndr   rspndr.sys   Mon Jul 13 19:53:20 2009 (4A5BC8F0)

8e679000 8e6fe000   HTTP     HTTP.sys     Sat Nov 20 03:40:17 2010 (4CE78971)

8e6fe000 8e717000   bowser   bowser.sys   Tue Feb 22 23:47:32 2011 (4D649164)

8e717000 8e729000   mpsdrv   mpsdrv.sys   Mon Jul 13 19:52:52 2009 (4A5BC8D4)

8e729000 8e74c000   mrxsmb   mrxsmb.sys   Tue Apr 26 22:17:20 2011 (4DB77CB0)

8e74c000 8e787000   mrxsmb10 mrxsmb10.sys Fri Jul 08 22:29:57 2011 (4E17BD25)

8e787000 8e7a2000   mrxsmb20 mrxsmb20.sys Tue Apr 26 22:17:26 2011 (4DB77CB6)

8e7a2000 8e7a9000   parvdm   parvdm.sys   Mon Jul 13 19:45:29 2009 (4A5BC719)

8fc00000 8fc0a000   mssmbios mssmbios.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)

8fc0a000 8fc16000   discache discache.sys Mon Jul 13 19:24:04 2009 (4A5BC214)

8fc16000 8fc2e000   parport  parport.sys  Mon Jul 13 19:45:34 2009 (4A5BC71E)

8fc2e000 8fc4f000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D)

8fc4f000 8fc5c000   watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A)

8fc5c000 8fc64000   RDPCDD   RDPCDD.sys   Sat Nov 20 05:22:19 2010 (4CE7A15B)

8fc64000 8fc6c000   rdpencdd rdpencdd.sys Mon Jul 13 20:01:39 2009 (4A5BCAE3)

8fc6c000 8fc74000   rdprefmp rdprefmp.sys Mon Jul 13 20:01:41 2009 (4A5BCAE5)

8fc74000 8fc7f000   Msfs     Msfs.SYS     Mon Jul 13 19:11:26 2009 (4A5BBF1E)

8fc7f000 8fc8d000   Npfs     Npfs.SYS     Mon Jul 13 19:11:31 2009 (4A5BBF23)

8fc8d000 8fca4000   tdx      tdx.sys      Sat Nov 20 03:39:17 2010 (4CE78935)

8fca4000 8fcb0000   TDI      TDI.SYS      Sat Nov 20 03:39:18 2010 (4CE78936)

8fcb0000 8fd0a000   afd      afd.sys      Sun Apr 24 22:18:00 2011 (4DB4D9D8)

8fd0a000 8fd3c000   netbt    netbt.sys    Sat Nov 20 03:39:22 2010 (4CE7893A)

8fd3c000 8fd43000   wfplwf   wfplwf.sys   Mon Jul 13 19:53:51 2009 (4A5BC90F)

8fd43000 8fd62000   pacer    pacer.sys    Mon Jul 13 19:53:58 2009 (4A5BC916)

8fd62000 8fd70000   netbios  netbios.sys  Mon Jul 13 19:53:54 2009 (4A5BC912)

8fd70000 8fd8a000   serial   serial.sys   Mon Jul 13 19:45:33 2009 (4A5BC71D)

8fd8a000 8fd9d000   wanarp   wanarp.sys   Sat Nov 20 05:07:45 2010 (4CE79DF1)

8fd9d000 8fdae000   termdd   termdd.sys   Sat Nov 20 05:21:10 2010 (4CE7A116)

8fdae000 8fdef000   rdbss    rdbss.sys    Sat Nov 20 03:42:44 2010 (4CE78A04)

8fdef000 8fdf9000   nsiproxy nsiproxy.sys Mon Jul 13 19:12:08 2009 (4A5BBF48)

8fe00000 8fe0d000   mouclass mouclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)

8fe15000 8fe79000   csc      csc.sys      Sat Nov 20 03:44:32 2010 (4CE78A70)

8fe79000 8fe91000   dfsc     dfsc.sys     Sat Nov 20 03:42:32 2010 (4CE789F8)

8fe91000 8fe9f000   blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8)

8fe9f000 8fec0000   tunnel   tunnel.sys   Sat Nov 20 05:06:40 2010 (4CE79DB0)

8fec0000 8fef9000   dxgmms1  dxgmms1.sys  Wed Feb 02 22:45:05 2011 (4D4A24C1)

8fef9000 8ff3a000   e1c6232  e1c6232.sys  Tue Feb 08 14:01:34 2011 (4D51930E)

8ff3a000 8ff85000   USBPORT  USBPORT.SYS  Thu Mar 24 22:58:05 2011 (4D8C04BD)

8ff85000 8ffa4000   HDAudBus HDAudBus.sys Sat Nov 20 04:59:28 2010 (4CE79C00)

8ffa4000 8ffdd000   e1q6232  e1q6232.sys  Thu Jul 08 18:05:04 2010 (4C364B90)

8ffdd000 8ffe9000   usbser   usbser.sys   Sat Nov 20 04:59:46 2010 (4CE79C12)

90a00000 90a17000   usbccgp  usbccgp.sys  Thu Mar 24 22:58:06 2011 (4D8C04BE)

90a18000 90a2a000   intelppm intelppm.sys Mon Jul 13 19:11:03 2009 (4A5BBF07)

90a2a000 90a37000   CompositeBus CompositeBus.sys Sat Nov 20 04:50:21 2010 (4CE799DD)

90a37000 90a49000   AgileVpn AgileVpn.sys Mon Jul 13 19:55:00 2009 (4A5BC954)

90a49000 90a61000   rasl2tp  rasl2tp.sys  Mon Jul 13 19:54:33 2009 (4A5BC939)

90a61000 90a6c000   ndistapi ndistapi.sys Mon Jul 13 19:54:24 2009 (4A5BC930)

90a6c000 90a8e000   ndiswan  ndiswan.sys  Sat Nov 20 05:07:48 2010 (4CE79DF4)

90a8e000 90aa6000   raspppoe raspppoe.sys Mon Jul 13 19:54:53 2009 (4A5BC94D)

90aa6000 90abd000   raspptp  raspptp.sys  Mon Jul 13 19:54:47 2009 (4A5BC947)

90abd000 90ad4000   rassstp  rassstp.sys  Mon Jul 13 19:54:57 2009 (4A5BC951)

90ad4000 90ade000   rdpbus   rdpbus.sys   Mon Jul 13 20:02:40 2009 (4A5BCB20)

90ade000 90adf380   swenum   swenum.sys   Mon Jul 13 19:45:08 2009 (4A5BC704)

90ae0000 90b14000   ks       ks.sys       Sat Nov 20 04:50:17 2010 (4CE799D9)

90b14000 90b22000   umbus    umbus.sys    Sat Nov 20 05:00:23 2010 (4CE79C37)

90b22000 90b66000   usbhub   usbhub.sys   Thu Mar 24 22:58:34 2011 (4D8C04DA)

90b66000 90b77000   NDProxy  NDProxy.SYS  Sat Nov 20 05:07:39 2010 (4CE79DEB)

90b77000 90bc7000   HdAudio  HdAudio.sys  Sat Nov 20 05:00:19 2010 (4CE79C33)

90bc7000 90bd2000   hidusb   hidusb.sys   Sat Nov 20 04:59:38 2010 (4CE79C0A)

90bd2000 90be5000   HIDCLASS HIDCLASS.SYS Sat Nov 20 04:59:37 2010 (4CE79C09)

90be5000 90be6700   USBD     USBD.SYS     Thu Mar 24 22:57:53 2011 (4D8C04B1)

90be7000 90bf2000   mouhid   mouhid.sys   Mon Jul 13 19:45:08 2009 (4A5BC704)

90bf2000 90bfe000   kbdhid   kbdhid.sys   Sat Nov 20 04:50:10 2010 (4CE799D2)

95800000 9580a000   dump_msahci dump_msahci.sys Sat Nov 20 04:50:48 2010 (4CE799F8)

9580a000 9581b000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:12:47 2009 (4A5BBF6F)

9581b000 95826000   monitor  monitor.sys  Mon Jul 13 19:25:58 2009 (4A5BC286)

95826000 9582c480   HIDPARSE HIDPARSE.SYS Mon Jul 13 19:50:59 2009 (4A5BC863)

9582e000 95b7f1c0   RTKVHDA  RTKVHDA.sys  Tue May 03 04:26:49 2011 (4DBFBC49)

95b80000 95baf000   portcls  portcls.sys  Mon Jul 13 19:51:00 2009 (4A5BC864)

95baf000 95bc8000   drmk     drmk.sys     Mon Jul 13 20:36:05 2009 (4A5BD2F5)

95bc8000 95bde000   cdfs     cdfs.sys     Mon Jul 13 19:11:14 2009 (4A5BBF12)

95bde000 95be8000   Dxapi    Dxapi.sys    Mon Jul 13 19:25:25 2009 (4A5BC265)

95be8000 95bf5000   crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E)

95bf5000 95c00000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:11:16 2009 (4A5BBF14)

96120000 96370000   win32k   win32k.sys   unavailable (00000000)

96380000 96389000   TSDDD    TSDDD.dll    unavailable (00000000)

963b0000 963ce000   cdd      cdd.dll      unavailable (00000000)

99007000 99d18000   igdkmd32 igdkmd32.sys Tue Feb 14 13:44:47 2012 (4F3AAB9F)

99d18000 99dcf000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 04:08:14 2010 (4CE78FFE)

99dcf000 99dd9080   HECI     HECI.sys     Tue Oct 19 19:33:38 2010 (4CBE2AD2)

99dda000 99de9000   usbehci  usbehci.sys  Thu Mar 24 22:57:58 2011 (4D8C04B6)

99de9000 99df3000   serenum  serenum.sys  Mon Jul 13 19:45:27 2009 (4A5BC717)

99df3000 99e00000   kbdclass kbdclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)

9ae26000 9aebd000   peauth   peauth.sys   Mon Jul 13 20:35:44 2009 (4A5BD2E0)

9aebd000 9aec7000   secdrv   secdrv.SYS   Wed Sep 13 09:18:32 2006 (45080528)

9aec7000 9aee8000   srvnet   srvnet.sys   Thu Apr 28 22:46:08 2011 (4DBA2670)

9aee8000 9aef5000   tcpipreg tcpipreg.sys Sat Nov 20 05:07:13 2010 (4CE79DD1)

9aef5000 9af45000   srv2     srv2.sys     Thu Apr 28 22:46:13 2011 (4DBA2675)

9af45000 9af97000   srv      srv.sys      Thu Apr 28 22:46:30 2011 (4DBA2686)

9af97000 9afbc000   rdpdr    rdpdr.sys    Sat Nov 20 05:24:44 2010 (4CE7A1EC)

ada90000 ada99000   asyncmac asyncmac.sys Mon Jul 13 19:54:46 2009 (4A5BC946)

ada99000 adaa42c0   dhvecwdm dhvecwdm.sys Wed Aug 03 04:07:26 2011 (4E3901BE)

Unloaded modules:

9afbc000 9afc7000   tdtcp.sys

    Timestamp: unavailable (00000000)

    Checksum:  00000000

    ImageSize:  0000B000

ada26000 ada90000   spsys.sys

    Timestamp: unavailable (00000000)

    Checksum:  00000000

    ImageSize:  0006A000

8e7a9000 8e7db000   RDPWD.SYS

    Timestamp: unavailable (00000000)

    Checksum:  00000000

    ImageSize:  00032000

9afc7000 9afd4000   tssecsrv.sys

    Timestamp: unavailable (00000000)

    Checksum:  00000000

    ImageSize:  0000D000

8afdf000 8afec000   crashdmp.sys

    Timestamp: unavailable (00000000)

    Checksum:  00000000

    ImageSize:  0000D000

8b211000 8b21c000   dump_pciidex

    Timestamp: unavailable (00000000)

    Checksum:  00000000

    ImageSize:  0000B000

8b1f6000 8b200000   dump_msahci.

    Timestamp: unavailable (00000000)

    Checksum:  00000000

    ImageSize:  0000A000

8afec000 8affd000   dump_dumpfve

    Timestamp: unavailable (00000000)

    Checksum:  00000000

    ImageSize:  00011000

8ffdd000 8fff5000   i8042prt.sys

    Timestamp: unavailable (00000000)

    Checksum:  00000000

    ImageSize:  00018000

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-08-20T09:17:48+00:00

    I have a problem also with USBSER.SYS when I shut down my computer, but not always, here is the analyze with winDBG :

    BUGCODE_USB_DRIVER (fe)

    USB Driver bugcheck, first parameter is USB bugcheck code.

    Arguments:

    Arg1: 0000000000000004, IRP_URB_DOUBLE_SUBMIT The caller has submitted an irp

    that is already pending in the USB bus driver.

    Arg2: fffffa80074da010, Address of IRP

    Arg3: fffffa80077570f0, Address of URB

    Arg4: fffffa80042d6490

    Debugging Details:

    *************************************************************************

    ***                                                                   ***

    ***                                                                   ***

    ***    Either you specified an unqualified symbol, or your debugger   ***

    ***    doesn't have full symbol information.  Unqualified symbol      ***

    ***    resolution is turned off by default. Please either specify a   ***

    ***    fully qualified symbol module!symbolname, or enable resolution ***

    ***    of unqualified symbols by typing ".symopt- 100". Note that   ***

    ***    enabling unqualified symbol resolution with network symbol     ***

    ***    server shares in the symbol path may cause the debugger to     ***

    ***    appear to hang for long periods of time when an incorrect      ***

    ***    symbol name is typed or the network symbol server is down.     ***

    ***                                                                   ***

    ***    For some commands to work properly, your symbol path           ***

    ***    must point to .pdb files that have full type information.      ***

    ***                                                                   ***

    ***    Certain .pdb files (such as the public OS symbols) do not      ***

    ***    contain the required information.  Contact the group that      ***

    ***    provided you with these symbols if you need this command to    ***

    ***    work.                                                          ***

    ***                                                                   ***

    ***    Type referenced: usbport!_DEVICE_EXTENSION                     ***

    ***                                                                   ***

    *************************************************************************

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

    BUGCHECK_STR:  0xFE

    PROCESS_NAME:  System

    CURRENT_IRQL:  2

    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

    LAST_CONTROL_TRANSFER:  from fffff88007096f4b to fffff800030d5bc0

    STACK_TEXT:  

    fffff880027fc2c8 fffff88007096f4b : 00000000000000fe 0000000000000004 fffffa80074da010 fffffa80077570f0 : nt!KeBugCheckEx

    fffff880027fc2d0 fffff880070a240a : fffffa80064dc000 fffffa80041ef620 0000000000000000 fffffa80064dc050 : USBPORT!USBPORT_Core_DetectActiveUrb+0x127

    fffff880027fc320 fffff880070aae34 : fffffa80074da010 fffffa80069e0009 fffffa80074da010 fffffa80077570f0 : USBPORT!USBPORT_ProcessURB+0xad6

    fffff880027fc3d0 fffff88007084af4 : 0000000000000000 fffffa80069ed050 fffffa8006bd5190 fffffa80074da010 : USBPORT!USBPORT_PdoInternalDeviceControlIrp+0x138

    fffff880027fc410 fffff88000e0b7a7 : fffffa80074da010 fffffa8006678e40 fffffa80074da010 fffffa80074da010 : USBPORT!USBPORT_Dispatch+0x1dc

    fffff880027fc450 fffff88000e13789 : fffff88000e31b50 0000000000000000 fffffa80074da2d8 fffffa80074da2d8 : ACPI!ACPIDispatchForwardIrp+0x37

    fffff880027fc480 fffff88000e0ba3f : fffff88000e31b50 fffffa8003ff5010 fffffa80074da010 fffffa80060fa050 : ACPI!ACPIIrpDispatchDeviceControl+0x75

    fffff880027fc4b0 fffff880084a6566 : 0000000000000000 0000000000000004 fffffa80060fa050 fffffa80071e1060 : ACPI!ACPIDispatchIrp+0x12b

    fffff880027fc530 fffff880084d6d8f : 0000000000000000 0000000000000000 fffffa80071e1060 0000000000000000 : usbhub!UsbhFdoUrbPdoFilter+0xde

    fffff880027fc560 fffff880084a4fb7 : fffffa80074da010 fffffa8006a24e40 fffffa80074da010 fffffa80074da010 : usbhub!UsbhPdoInternalDeviceControl+0x373

    fffff880027fc5b0 fffff88000e0b7a7 : fffffa80074da010 0000000000000000 0000000000000000 0000000000000000 : usbhub!UsbhGenDispatch+0x57

    fffff880027fc5e0 fffff88000e13789 : fffff88000e31b50 fffffa8003bafb50 0000000000000080 fffffa80074da2d8 : ACPI!ACPIDispatchForwardIrp+0x37

    fffff880027fc610 fffff88000e0ba3f : fffff88000e31b50 fffffa8003ff6a00 fffffa80074da010 fffffa8007585358 : ACPI!ACPIIrpDispatchDeviceControl+0x75

    fffff880027fc640 fffff88006426b1b : fffffa8007583410 fffffa80071e11b0 fffffa8007585358 fffffa80077570f0 : ACPI!ACPIDispatchIrp+0x12b

    fffff880027fc6c0 fffff88006425824 : fffffa800412f4ab fffffa8007583560 fffffa8007583410 fffffa800412f4ab : usbser!RestartNotifyRead+0xcb

    fffff880027fc700 fffff800030d95d1 : fffffa800412f4ab 0000000000000002 fffffa8007583410 fffffa80060fadf0 : usbser!UsbSer_DevicePowerIrp_Complete+0x6c

    fffff880027fc730 fffff880084c32ee : 0000000000000000 fffffa80071e1100 fffffa8000000001 0000000000000000 : nt!IopfCompleteRequest+0x341

    fffff880027fc820 fffff880084c1df9 : fffffa800412f4a8 fffffa8050536470 fffffa80071e1060 fffffa800412f4a8 : usbhub!UsbhPdoDevicePowerState+0x50e

    fffff880027fc890 fffff880084c1ba5 : fffffa800412f1e0 fffffa800412f1e0 0000000000000000 0000000000000000 : usbhub!UsbhPdoPower_SetPower+0xc1

    fffff880027fc8d0 fffff880084a4fb7 : fffffa800412f1e0 0000000000000006 fffffa8003ff6a00 fffff88000e1104e : usbhub!UsbhPdoPower+0xb5

    fffff880027fc900 fffff800031d99e2 : fffffa800412f1e0 fffffa800412f1e0 0000000000000000 fffffa800412f1e0 : usbhub!UsbhGenDispatch+0x57

    fffff880027fc930 fffff88000e0b8b6 : fffffa8006a24e40 fffffa800412f4a8 fffffa8003ff6a00 fffff88000e1104e : nt!IopPoHandleIrp+0x32

    fffff880027fc960 fffff88000e097fe : fffffa800412f1e0 fffffa8006a24e40 fffffa800642d3e0 0000000000000000 : ACPI!ACPIDispatchForwardPowerIrp+0x56

    fffff880027fc990 fffff88000e09681 : 0000000000000000 fffff88000e097b8 fffffa8007583410 fffffa800412f4a8 : ACPI!ACPIDeviceIrpForwardRequest+0x46

    fffff880027fc9c0 fffff88000e0d8c0 : fffffa8006a24e40 fffffa8006a24e40 fffffa800412f1e0 fffffa800412f4a8 : ACPI!ACPIDeviceIrpDeviceRequest+0x61

    fffff880027fca30 fffff88000e0bbad : fffff88000e31b50 fffffa8003ff6a00 fffffa800412f1e0 fffffa800412f1e0 : ACPI!ACPIFilterIrpSetPower+0xe0

    fffff880027fca60 fffff800031d99e2 : fffffa800412f1e0 0000000000000000 fffffa800412f1e0 0000000000000000 : ACPI!ACPIDispatchIrp+0x299

    fffff880027fcae0 fffff88006425602 : 0000000000000001 0000000000000000 fffffa800412f1e0 fffffa800412f1e0 : nt!IopPoHandleIrp+0x32

    fffff880027fcb10 fffff800031f1eb5 : 0000000000000001 0000000000000000 fffffa8007583410 fffffa800412f288 : usbser!UsbSer_ProcessPowerIrp+0xbe

    fffff880027fcb50 fffff800033722ea : fffffffffa0a1f00 fffffa8003bafb50 0000000000000080 fffff88000000001 : nt!PopIrpWorker+0x3c5

    fffff880027fcc00 fffff800030c68e6 : fffff88003165180 fffffa8003bafb50 fffffa8007076060 00000000ffffffff : nt!PspSystemThreadStartup+0x5a

    fffff880027fcc40 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KxStartSystemThread+0x16

    STACK_COMMAND:  kb

    FOLLOWUP_IP: 

    usbser!RestartNotifyRead+cb

    fffff880`06426b1b 85c0            test    eax,eax

    SYMBOL_STACK_INDEX:  e

    SYMBOL_NAME:  usbser!RestartNotifyRead+cb

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: usbser

    IMAGE_NAME:  usbser.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  521ea410

    IMAGE_VERSION:  6.1.7601.18247

    FAILURE_BUCKET_ID:  X64_0xFE_IRP_DOUBLE_SUBMIT_usbser!RestartNotifyRead+cb

    BUCKET_ID:  X64_0xFE_IRP_DOUBLE_SUBMIT_usbser!RestartNotifyRead+cb

    ANALYSIS_SOURCE:  KM

    FAILURE_ID_HASH_STRING:  km:x64_0xfe_irp_double_submit_usbser!restartnotifyread+cb

    FAILURE_ID_HASH:  {e75f0255-5c12-c1b4-f5b8-38ca4ba5fbdc}

    Followup: MachineOwner

    What can I do? Anyone?

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  2. Anonymous
    2013-02-08T12:29:01+00:00

    Thanks for the response,

    Yes, I've already looked at those two links.

    The first link is for a hotfix that does not apply (when I try to install, it says it is not applicable for my version of windows).  Also this hotfix is for windows7 and server2008, but as I mentioned, I am having this same problem on Windows8.

    Also the hot fix mentions changing some registry settings which are not present on my system. It looks like the settings it talks about changing apply to composite usb devices which is not the case with the usb to serial adapters I am having the problem with.

    The second link is listing information I already have from the bugcheck analysis I posted.

    Thanks

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  3. Anonymous
    2013-02-08T03:58:17+00:00

    Hi,

    Thank you very much for the reply.

    Refer to these links and check.

    "STOP 0x000000FE" error in Windows 7 or in Windows Server 2008 R2 when the computer enters or resumes from sleep (S3) or from hibernation (S4)

    http://support.microsoft.com/kb/974410#top

    Bug Check 0xFE: BUGCODE_USB_DRIVER (Windows Debuggers)

    http://msdn.microsoft.com/en-us/library/windows/hardware/ff560407%28v=vs.85%29.aspx

    Hope this helps!

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  4. Anonymous
    2013-02-07T13:04:13+00:00

    1.  I have tried on a PC that is joined to a domain, and one that is not. (same bug check signature in both cases)

    2.  Two of the computers I have used are listed below:

    Dell Optiplex 7010

    OS Name    Microsoft Windows 7 Professional

    Version    6.1.7601 Service Pack 1 Build 7601

    Other OS Description     Not Available

    OS Manufacturer    Microsoft Corporation

    System Manufacturer    Dell Inc.

    System Model    OptiPlex 7010

    System Type    x64-based PC

    Processor    Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)

    BIOS Version/Date    Dell Inc. A05, 7/31/2012

    SMBIOS Version    2.7

    Windows Directory    C:\windows

    System Directory    C:\windows\system32

    Boot Device    \Device\HarddiskVolume1

    Locale    United States

    Hardware Abstraction Layer    Version = "6.1.7601.17514"

    Installed Physical Memory (RAM)    12.0 GB

    Total Physical Memory    12.0 GB

    Available Physical Memory    8.75 GB

    Total Virtual Memory    23.9 GB

    Available Virtual Memory    20.2 GB

    Page File Space    12.0 GB

    Page File    C:\pagefile.sys

    OEM

    OS Name    Microsoft Windows 7 Professional

    Version    6.1.7601 Service Pack 1 Build 7601

    Other OS Description     Not Available

    OS Manufacturer    Microsoft Corporation

    System Manufacturer    To be filled by O.E.M.

    System Model    To be filled by O.E.M.

    System Type    X86-based PC

    Processor    Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz, 3292 Mhz, 4 Core(s), 4 Logical Processor(s)

    BIOS Version/Date    American Megatrends Inc. 4.6.4, 8/12/2011

    SMBIOS Version    2.7

    Windows Directory    C:\Windows

    System Directory    C:\Windows\system32

    Boot Device    \Device\HarddiskVolume1

    Locale    United States

    Hardware Abstraction Layer    Version = "6.1.7601.17514"

    Installed Physical Memory (RAM)    4.00 GB

    Total Physical Memory    1.92 GB

    Available Physical Memory    1.30 GB

    Total Virtual Memory    3.83 GB

    Available Virtual Memory    3.16 GB

    Page File Space    1.92 GB

    Page File    C:\pagefile.sys

    The driver does not use an installer (it is using the supplied Windows usbser.sys), so I don't think there is any kind of compatibility mode for supplied drivers.  We use an .inf file to associate the VID/PID of our device, (and other devices that we have tried) with the usbser.sys driver.

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  5. Anonymous
    2013-02-06T08:51:02+00:00

    Hi,

    Thank you for posting your query in Microsoft Community. 

    From your issue description I understand that, you have issues with USB devices.

    I can imagine the inconvenience you have experienced. Don’t worry, we will certainly help you.

    I would appreciate if you could answer the following question:

    1. Is your computer connected to a domain network?
    2. What is the make and model of the converter?

    Let’s follow these methods and check if it fixes the issue.

    Step 1: As it was working fine on XP Computer, let's install the convertor driver in compatibility mode(XP).

    Make older programs run in this version of Windows

    http://windows.microsoft.com/en-IN/windows7/Make-older-programs-run-in-this-version-of-Windows

    Step 2: Install the updated chipset drivers from the manufaturer website.

    Hope this helps. If the issue persists or if you have any Windows related queries please get back to us. We are happy to help you.

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