connection or remote computer error

Question

when i dial-up my modem display an error message **" error 720 : a connection to the remote computer could not be established. you might need to change the network settings for this connection"**how to resolve it ??

Answer 1

i already know the problem ,, the problem is caused by my antivirus,, when i uninstall the antivirus error code 720 is definitely going to happen,, but if i install it again 720 error does not happen again,, oh yes i'm using bitdefender internet security,, where as the yesterday i uninstall bitdefender but not be any errors ,, but now when i uninstall bitdefender actually occured fatal error that i think,,,

Answer 2

Hi,

Thank you for keeping us posted.

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Temporarily disable the third party anti-virus software (If you have installed any) and check the issue.

 Important: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

How do I fix network adapter problems?

http://windows.microsoft.com/en-us/windows-8/fix-network-adapter-problems

Answer 3

thanks for giving suggestions,, i've tried method 1 and method 2 that you suggest,, but it still can not,, is there any other suggestions

Answer 4

Hi,

Have you started facing this issue recently?

Error 720: This issue may occur if the TCP/IP protocol has become unbound from the dial-up adapter.

Follow these methods.

Method 1: First, **** I would suggest you to run the Network Adapter Troubleshooter and check if it helps.

a. Press Windows Logo + W keys from the keyboard.

b. Type Troubleshooting in the search bar and press Enter.

c. In the Troubleshooting window, click on View All on the left pane.

d. Click on Network Adapter.

e. Click Next and follow the on-screen instructions to complete the troubleshooting process.

Method 2: You may try to reset TCP/IP and verify if it works. Follow the steps to reset the TCP/IP.

a) Boot to the desktop view.

b) Open command prompt, right click in the left corner when the Start window appear and select command prompt (admin).

c) At the command prompt, copy and paste (or type) the following command and then press ENTER:

netsh int ip reset c:\resetlog.txt

Note: If you do not want to specify a directory path for the log file, use the following command:

netsh int ip reset resetlog.txt

d) Reboot the computer.

Let us know if it helps. If the issue persists, please reply, we will be happy to help you.