Unable to install some programs, error code 0x80070005.

Question

Original Title: Error code  0x80070005

Hi there, I'm having trouble installing some software on my win 7 64bit laptop, as of now realtek audio drivers and Final Fantasy XIV are giving me problems. Both seems to have the same source of the problem, I've tried almost everything but nothing seems to work. I tried disabling the antivirus/firewall, I've tried many fixes proposed on the internet but nothing. I've already tried to work around permissions but I wasn't lucky.

Someone knows how to deal effectively with this? Thank you in advance

Error Code:    -5006 : 0x80070005

Error Information:

>SetupNew\setup.cpp (630)

Codice di errore:    -5004 : 0x80070005

Informazioni sull'errore:

>SetupDLL\SetupDLL.cpp (3093)

Answer 1

Hi,

This issue may occur if you are not logged in as an administrator account or due to virus infection.

1. What is the make and model of the laptop?
2. What all troubleshooting steps you have tried from Internet?

Note: Before starting troubleshooting steps, make sure you are logged in as an administrator user.

Method 1:

Let's set the computer in clean boot and then try to install the programs. Check if the issue occurs or not.

Setting the system in clean boot state will help to identify if any third party applications or startup items are causing the issue.

How to troubleshoot a problem by performing a clean boot in Windows Vista and Windows 7 http://support.microsoft.com/kb/929135

Note: After clean boot troubleshooting step, follow the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.

Method 2:

If the issue persists, I would suggest you to run Microsoft Safety Scanner to make sure the computer is free from virus.

The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove virus, spyware, and other malicious software. It works with your existing antivirus software.

http://www.microsoft.com/security/scanner/en-us/default.aspx

Note:

1) The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

2) If you run the virus scan the program that is infected with virus will get deleted. So you have to reinstall the program. Also if the files and folders are affected with virus then they might even get deleted.

Hope this information helps. Reply to the post with updated status of the issue to assist you further.