Error message: code 32

Question

Original title: question please help

Error message: code 32 a driver(service) for this device has been disabled Problem detected: w/ hp DVD A DS8A8SH SATA Cd Rom Drive is not working properly.  Also on back up it says windows can't find disk or network location where backups are saved ( I have created disk the last backup was probably a month ago) 

I have win 7 home premium copy write 2009 service pack 1

Recently installed an old Kodak easyshare software ver.6.0 for win or mac  then after inserting and copy my sd cards tried to burn pics on to cd my thing said connect burner and restart my burner is built in to comp. and then tried to play dvd no go and then found messages and here we are I tried to run self fix on comp but nothing has worked please help my comp illiterate self

Answer 1

Hi April,

Have you made any changes to the computer prior to the issue?

A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

Reinstall the driver for this device.

Uninstall and reinstall the driver:

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a.       Hit Win + R on the keyboard and type devmgmt.msc. Click OK

b.      Right click on the drivers and select update

d.      Restart the computer.

If update fails, please choose "Uninstall" and restart the computer to uninstall and reinstall the driver.

Uninstall the driver from Device Manager, and then scan for new hardware to install the driver again.

You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.

1. On the device Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
2. Restart your computer.
3. Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.

Fix problems with CD or DVD drives that can’t read or write media

 http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

 http://support.microsoft.com/kb/314060/en-us

Hope it helps. Let us know the result. If the issue is still not resolved, we’ll be glad to assist you further.