Error installing DirectX11

Question

I just got a new computer (Lenovo y580) and I can't play any games because I keep getting this message when my computer goes to install DirectX: 

"An internal system error ocurred.

Please refer to DXError.log and DirectX.log in your Windows folder to

determine problem."

I definitely have the specs for this game (I'm trying to play Bioshock 1) btw. This is what I get in the DXError.log:

[03/23/13 12:47:41] module: dxupdate(May 31 2007), file: dxupdate.cpp, line: 5714, function: DirectXUpdateInstallPlugIn

Failed API: SetupIterateCabinet()

Error: (32) - The process cannot access the file because it is being used by another process.

Unable to iterate through C:\PROGRA~2\Steam\STEAMA~1\common\Bioshock\directx\Apr2005_d3dx9_25_x64.cab. The file may be damaged.

---

[03/23/13 12:47:41] module: dsetup32(May 31 2007), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

DirectXUpdateInstallPlugIn() failed.

---

[03/23/13 12:47:41] module: dsetup32(May 31 2007), file: setup.cpp, line: 1701, function: CSetup::SetupForDirectX

InstallPlugIn() failed.

---

[03/23/13 12:57:47] module: dxupdate(May 31 2007), file: dxupdate.cpp, line: 5714, function: DirectXUpdateInstallPlugIn

Failed API: SetupIterateCabinet()

Error: (32) - The process cannot access the file because it is being used by another process.

Unable to iterate through C:\PROGRA~2\Steam\STEAMA~1\common\Bioshock\directx\Apr2005_d3dx9_25_x64.cab. The file may be damaged.

---

[03/23/13 12:57:47] module: dsetup32(May 31 2007), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

DirectXUpdateInstallPlugIn() failed.

---

[03/23/13 12:57:47] module: dsetup32(May 31 2007), file: setup.cpp, line: 1701, function: CSetup::SetupForDirectX

InstallPlugIn() failed.

---

[03/23/13 13:11:42] module: dxupdate(May 31 2007), file: dxupdate.cpp, line: 5714, function: DirectXUpdateInstallPlugIn

Failed API: SetupIterateCabinet()

Error: (32) - The process cannot access the file because it is being used by another process.

Unable to iterate through C:\PROGRA~2\Steam\STEAMA~1\common\Bioshock\directx\Apr2005_d3dx9_25_x64.cab. The file may be damaged.

---

[03/23/13 13:11:42] module: dsetup32(May 31 2007), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

DirectXUpdateInstallPlugIn() failed.

---

[03/23/13 13:11:42] module: dsetup32(May 31 2007), file: setup.cpp, line: 1701, function: CSetup::SetupForDirectX

InstallPlugIn() failed.

I kinda understand what it means, but I have no idea how to fix it. The DirectX.log is a bit longer so I won't put it up here. Does anyone know how to fix this?

Answer 1

Thanks. I ended up doing a clean boot and then installing directX and it finally worked. Got Bioshock and XCOM running on my computer.

Answer 2

You can do this to look for and install updates for all windows components:

Step 1 – type “Windows Update” in Search bar and click it.


Step 2 – check for updates and install them. It will do you good.


Step 3 – see the installed updates.


Answer 3

Check your Direct X by going to start -> run -> Type dxdiag and press enter

You could also try to upgrade to a newer version of direct x.

Your account details should not be affecting in this issue.