Stop Error - 0x0000007E

Question

Hey guys

Since yesterday I have been getting these stop errors. So far I have got them at least every hour or so. I have tried using CC cleaner but it hasnt helped. I also restored my computer to before the stop errors started, but that hasnt helped either. They are still reoccurring. There is not really any pattern to them either, they happen when I am using chrome, watching films, anything. So I have not isolated a specific program. The only thing that  I think could be causing them is torrenting, I have been downloading alot recently. But I never download dodgy torrents and I always do a norton full system scan immediatley after and nothing has been found. So could someone please advise me on how to fix this! Thanks in adavnce!

Answer 1

Hi,

Try running the Hotfix provided by Microsoft and check if the issue persists.

Operating system intermittently crashes with a "0x0000007E" Stop error message on a computer that is running Windows 7 or Windows Server 2008 R2

Hope it helps!

Answer 2

How do I re install the newest driver?

Sorry, I am very bad with computers!

Answer 3

dgilyadherman

These were literally all related to iaStor.sys Intel Matrix Storage manager driver-ia32.  Yours is from early 2012, I would re-install the newest driver available.

If you have an SSD update the firmware.

If you continue to crash I would remove Symantec and replace with MSE

Symantec  is a frequent cause of BSOD's.

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I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

For Norton 360 use this http://symantec.pcperformancetools.com/norton-360-how-to-uninstall.html

http://www.microsoft.com/security_essentials/

Answer 4

Thanks!

Here you go, hope it works!

http://rapidshare.com/files/3289715475/Minidump.zip

Answer 5

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

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WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

If you are overclocking stop.  (chances are if you dont know if you are, you are not)a

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.

* Zip up the copy (compress them)

*Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

Link for how to  upload below.

http://www.wikihow.com/Use-SkyDrive

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.

* Under the Advanced tab, click on the Startup and Recovery Settings... button.

* Ensure that Automatically restart is unchecked.

* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).

* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.

* OK your way out.

* Reboot if changes have been made.

Please also run MSinfo32 and upload the output as well.

To run MSinfo32 please go to start>run>MSinfo32

Go to "file" "save" and upload the saved file with the DMPS

System specs are extremely useful so please include whatever you know.

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Blue Screen View & Who Crashed are often wrong and should only be used in an emergency

Team Zigzag3143.com