Hi Phyllis,
Thank you for choosing Windows and thanks for providing us an opportunity to assist you.
As per the description, there is an ESApp.dll error.
This issue may happen due to some software conflicts.
Place the computer in clean boot and check if it helps.
To help troubleshoot error messages and other issues, you can start Windows XP by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
**How to configure Windows XP to start in a "clean boot" state******
Note: Follow step 4 to reset the computer to start as usual after the clean boot process.
Reply to us if you face any issues with .dll error or any other Windows Issue, and we would be glad to assist you.
Have a nice day!
Hope this information helps.