Hello,
To help you resolve your concern, kindly follow these steps:
Method 1:
Uninstall and reinstall the printer driver and check, if it works. Refer to the following steps to uninstall the printer driver from the Device Manager. Here's how:
a. Click Windows key + X and then, select Device Manager.
b. Locate and expand “print queues” in the Device ManagerWindow.
c. Right-click on the “print queues” and click on “uninstall” the printer driver.
d. Restart the computer.
Method 2:
This issue occur due to the printer driver may not be compatible.
We suggest you to download the latest printer driver updates from the manufacturer’s website and check, if it works.Follow the steps to install the drivers in compatibility mode:
1. Download the latest printer driver from the manufacturer’s website.
2. Right-click on the setup file and click on "Properties".
3. Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode” and select previous Operating System from the drop down.
4. Click on ‘Apply’ and click ‘OK’ and run the file to install it.
For more information, refer the link below:
Let us know if you need further assistance.