Office 365 Outlook : Email Signature logo(.png image) not getting display

Amit Badgujar 46 Reputation points
2021-02-04T12:43:04.997+00:00

In Email Signature , ** I Compose Message in HTML format,** If user sends email to someone - Email Signature logo not getting displayed in signature.

For some users logo(.png Image) displays, but for some users not.

Scenario :

I have been facing a problem in Outlook(Office365), that is when I try to send a new email , my signature is coming below but it is not showing logos(its showing boxes of RED X ).

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  1. Yuki Sun-MSFT 41,381 Reputation points Moderator
    2021-02-05T02:50:43.643+00:00

    Hi @Amit Badgujar

    For some users logo(.png Image) displays, but for some users not.

    By this, do you mean when you send a message out, some recipients can see the image in your signature but the others cannot? If this is the case, considering that the red x issue may also caused by settings on the recipients' side, so if possible, you may confirm with the affected recipients to check if they are able to see image in other senders' signature.
    How did you insert the image into your signature, via the insert picture option as shown in the screenshot below or by other means like HTML code?
    64315-1.png

    For current situation, please try steps below and see if there would be any improvement:

    Important: Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

    1. Exist Outlook.
    2. Press Win+R, type "regedit", press Enter to open the registry editor.
    3. Expand and locate the path below(If the subkey "Mail" is not existent, right click "Options" > New > Key, type "Mail" to manually create it.): HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\Mail
    4. Click Edit > New > DWORD(32bit) Value, type "Send Pictures With Document", set the value to "1"
      64298-2.png
      64285-3.png

    Feel free to post back show you would like further assistance on this.


    If an Answer is helpful, please click "Accept Answer" and upvote it.
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    2 people found this answer helpful.

  2. Charlie W 1 Reputation point
    2022-06-12T01:40:58.593+00:00

    This worked for me! Thank you :)

    0 comments No comments

  3. Charlie Teter 0 Reputation points
    2023-03-08T16:21:49.19+00:00

    This worked for me too! Thank you :)

    0 comments No comments

  4. Edicezar Leandro Nanni 0 Reputation points
    2023-03-14T22:23:21.56+00:00

    It worked! Thanks!

    I've inserted the images by ctrl+C, ctrl+V from a "template". But, there is no option to say Outlook to embed this pictures into the signature or edit the html source in the signature interface. IMHO, it's logic that I want to send them with the messages. It's a signature, not a marketing email with tons of banners and pictures!

    Disappointing...

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