Code 800703FA Windows Update encountered

Question

Last Installed Update :Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.145.2033.0),03/18/2013 04:15:47

Last Displayed Error :2013-03-20 09:58:44:504 432 abc AU FATAL: CAUClient::Launch failed, error = 0x800703FA

Language settings :en-US

bits : Stopped

wuauserv : Running

WORKGROUP :WORKGROUP

Windows Update Agent Version : Not Found

Microsoft Windows 7 Home Premium SP: 1

CPU Type : x64

OS Architecture :64-bit

RES_GenWUWError : Bits is not stopped

RES_GenWUError : wuauserv is stopped

RES_GenWUError : CryptSvc is stopped

RES_GENWUError : : CryptSvc Running

RES_GENWUError : : bits Running

RES_GENWUError : : wuauserv Running

Trying System Update Readiness Tool  http://support.microsoft.com/kb/947821?wa=wsignin1.0

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Any advice will be helpful

Answer 1

Lenovo Ideapad U550

Malwarebytes Anti-Malware 1.70

Thanks I have been able to solve this but have ran into another one...

System Restore System protection is turned off.

Tried doing this: To turn on system protection for a particular disk

You can't turn on system protection for a disk that's formatted using the FAT or FAT32 file systems.

1. Click to open System.
2. In the left pane, click System protection.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Under Protection Settings, click the disk, and then click Configure.
4. Do one of the following:
   • To be able to restore system settings and previous versions of files, click Restore system settings and previous versions of files.
   • To be able to only restore previous versions of files, click Only restore previous versions of files.
5. Click OK, and then click OK again.                                                                                                                                                                                                                           Resulting - Could not apply the settings for the following reason: The filename,directory name, or volume label syntax is incorrect. (0x8007007B)

Answer 2

Hi ChickenonAStick,

Thanks for the updated information.

Glad to know that you were able to fix the issue. Your efforts to resolve this issue is very much appreciated.

Feel free to post your query here on Windows Forums, we would be happy to assist you.

Answer 3

Great answer, Srimadhwa! 

I was not able to turn on System Restore on my drive, and I followed your advice and sure enough found that there were two entries and one saying "missing." I had to do an extra small step or two that involved going back and forth between the two listings, but just when I thought it wasn't working the "missing" volume disappeared all together. Problem solved. Thanks!

Answer 4

Hi,

Thanks for the reply.

This error is caused by faulty imaging by the original equipment manufacturer (OEM) that results in the presence of an invalid volume. To see if this is the problem, go to System in Control Panel and open System Protection. There will be two volumes shown, one of which is selected and named “Missing”. Selecting C:\ and deselecting “Missing” solves the problem.

Thanks.

Answer 5

Hi,

Thank you for posting your query in the Microsoft Community forum. I understand that you get error 800703FA while trying to install KB2310138. Let me help you fix the issue.

Before proceeding with the troubleshooting, provide us with the information.

1.      What is the make and model of the computer?

2.      Do you have any other security software installed part from Security Essentials?

3.      Is the issue confined to this update?

4.      Did you make any changes to the computer prior to the issue?

There issue might occur if there is a mismatch between the definitions file update from the update KB article and the definitions file update from the installed version of Microsoft Security Essentials. Let us try these methods:

Method 1.

Run a full computer scan with the Microsoft Safety Scanner to make sure that the computer is virus free.

Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

Safety Scanner Disclaimer: There could be a loss of data while performing a scan using Microsoft safety scanner to eliminate virus if any.

Method 2.

You may uninstall and reinstall Microsoft Security Essentials and check the status.

How to manually uninstall Microsoft Security Essentials 2.0.1963 if you cannot uninstall it by using the Add or Remove Programs item: http://support.microsoft.com/kb/2483120

To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: How to back up and restore the registry in Windows

For Windows XP: 322756 (http://support.microsoft.com/kb/322756/)

For Vista : Back up the registry : http://windows.microsoft.com/en-us/windows-vista/Back-up-the-registry

For Windows 7: Back up the registry: http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

Let us know if you need further help with any windows issue. We will be glad to help.