My system is crashing frequently

Question

My system keeps crashing. Here is my minidump file - https://drive.google.com/file/d/1pB-A2fiy5T8HTrVR4M91X-Gr5_csWmXP/view?usp=sharing

Answer 1

Hi,
It is hard for us to analyze from forum support level, we would suggest you open a case with Microsoft. In this way , they can have a clear picture about your issue and your environment by phone communication and live share session.

You may find phone number for your region accordingly from the link below:
https://support.microsoft.com/en-us/gp/customer-service-phone-numbers
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

Answer 2

You need to uninstall and reinstall network driver .

Visit the support site of the manufacturer todownload and inastall the latest driver.

Answer 3

Looks like you have multiple problems. I ran your dumps through dumpchk and found this below.

Did your pc just start doing this? Did you recently do some upgrade?

You could try running the Driver Verifier.

https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0xd1--driver-irql-not-less-or-equal

https://learn.microsoft.com/en-us/windows-hardware/drivers/devtest/driver-verifier

BugCheck A, {e0, 2, 0, fffff807579321df}
BugCheck 1E, {ffffffffc0000005, 1, 8, 1}
BugCheck 1, {7ffbef1ec034, 0, ffff, fffffc09f8f79b80}
BugCheck 133, {1, 1e00, fffff8073a4fa320, 0}
BugCheck 101, {20, 0, ffffb8815c280180, 1}
BugCheck A, {58, 2, 0, fffff80524c08806}
BugCheck A, {3c4df8, 2, 0, fffff80041866e9a}
BugCheck D1, {8, 2, 0, fffff8013cf24ec0}
BugCheck A, {8c7af8, 2, 0, fffff80644266e9a}
BugCheck 1, {7ffb4d6ac6a4, 0, ffff, ffffe90760910b8

Probably caused by : ntkrnlmp.exe ( nt!KiCheckPreferredHeteroProcessor+4f )
Probably caused by : ntkrnlmp.exe ( nt!KiDispatchException+16688d )
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExitPico+1fe )
Probably caused by : ntkrnlmp.exe ( nt!KeAccumulateTicks+1c880c )
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Probably caused by : ntkrnlmp.exe ( nt!EtwpLogKernelEvent+256 )
Probably caused by : ntkrnlmp.exe ( nt!KiInsertTimerTable+21a )
Probably caused by : tcpip.sys ( tcpip!TcpMatchReceive+cd0 )
Probably caused by : ntkrnlmp.exe ( nt!KiInsertTimerTable+21a )
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExitPico+1fe )

This is 012421-11656-01.dmp

1: kd> !analyze -v
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
x x
x Bugcheck Analysis
x x
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000000000e0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff807579321df, address which referenced memory

Debugging Details

KEY_VALUES_STRING: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 19041.1.amd64fre.vb_release.191206-1406

SYSTEM_MANUFACTURER: Micro-Star International Co., Ltd.

SYSTEM_PRODUCT_NAME: MS-7A38

SYSTEM_SKU: To be filled by O.E.M.

SYSTEM_VERSION: 8.0

BIOS_VENDOR: American Megatrends Inc.

BIOS_VERSION: B.30

BIOS_DATE: 10/29/2019

BASEBOARD_MANUFACTURER: Micro-Star International Co., Ltd.

BASEBOARD_PRODUCT: B450M PRO-VDH MAX (MS-7A38)

BASEBOARD_VERSION: 8.0

DUMP_TYPE: 2

BUGCHECK_P1: e0

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff807579321df

READ_ADDRESS: fffff807582fa390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
00000000000000e0

CURRENT_IRQL: 2

FAULTING_IP:
nt!KiCheckPreferredHeteroProcessor+4f
fffff807`579321df 4c8bbfc0000000 mov r15,qword ptr [rdi+0C0h]

CPU_COUNT: 6

CPU_MHZ: e10

CPU_VENDOR: AuthenticAMD

CPU_FAMILY: 17

CPU_MODEL: 71

CPU_STEPPING: 0

BLACKBOXBSD: 1 (!blackboxbsd)

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: AV

PROCESS_NAME: EpicGamesLauncher.exe

ANALYSIS_SESSION_HOST: SLICK

ANALYSIS_SESSION_TIME: 02-05-2021 08:35:37.0453

ANALYSIS_VERSION: 10.0.17763.1 amd64fre

TRAP_FRAME: ffffd28985fdb560 -- (.trap 0xffffd28985fdb560)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000004 rbx=0000000000000000 rcx=000000000000000a
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff807579321df rsp=ffffd28985fdb6f0 rbp=ffffd28985fdb730
r8=0000000000000000 r9=0000000000000000 r10=0000000000000037
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
nt!KiCheckPreferredHeteroProcessor+0x4f:
fffff807579321df 4c8bbfc0000000 mov r15,qword ptr [rdi+0C0h] ds:00000000000000c0=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff80757a07769 to fffff807579f5780

STACK_TEXT:
ffffd28985fdb418 fffff80757a07769 : 000000000000000a 00000000000000e0 0000000000000002 0000000000000000 : nt!KeBugCheckEx
ffffd28985fdb420 fffff80757a03a69 : ffffc10112c80180 0000000000000000 0000000000000000 ffffad8bc9a92080 : nt!KiBugCheckDispatch+0x69
ffffd28985fdb560 fffff807579321df : 0000000000000200 0000000000000000 0000000000000000 ffffad8bccee2080 : nt!KiPageFault+0x469
ffffd28985fdb6f0 fffff80757b1a166 : ffffc10112c80180 ffffad8bce48d080 0000000000000000 0000000000000000 : nt!KiCheckPreferredHeteroProcessor+0x4f
ffffd28985fdb760 fffff80757b19fc4 : 0000000000000005 ffffd28985fdb828 ffffd28985fdb820 ffffc10112c80180 : nt!KiSendHeteroRescheduleIntRequestHelper+0x156
ffffd28985fdb7f0 fffff80757a351fe : ffffc101ffffffff 0000000000000000 0000000000000002 0000000000000000 : nt!KiSendHeteroRescheduleIntRequest+0x74
ffffd28985fdb820 fffff80757864d7f : ffffad8b00000001 0000000000000005 ffffd28985fdb9e0 ffffc10100000000 : nt!KiSwapThread+0x1cfeae
ffffd28985fdb8d0 fffff80757864623 : ffffad8b000000c3 fffff80700000000 ffffc10112c80101 ffffad8bcb6b61c0 : nt!KiCommitThreadWait+0x14f
ffffd28985fdb970 fffff80757c2c6a1 : ffffad8bca0d93e0 0000000000000006 0000000000000001 0000000000000000 : nt!KeWaitForSingleObject+0x233
ffffd28985fdba60 fffff80757c2c74a : ffffad8bcb6b6080 000000513d6ef948 0000000000000000 0000000000000000 : nt!ObWaitForSingleObject+0x91
ffffd28985fdbac0 fffff80757a071b8 : 0000000000000000 ffffad8bcebd7fe0 ffffd28985fdbb18 fffffffffffe7960 : nt!NtWaitForSingleObject+0x6a
ffffd28985fdbb00 00007ffb249ec034 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiSystemServiceCopyEnd+0x28
000000513d6ef918 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0x00007ffb`249ec034

THREAD_SHA1_HASH_MOD_FUNC: 17d6fc0cd9f7210509793bb5df887d1fa0509a4b

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 77039a5f53d58ae1f3555da9b10a042435ded3a9

THREAD_SHA1_HASH_MOD: dc844b1b94baa204d070855e43bbbd27eee98b94

FOLLOWUP_IP:
nt!KiCheckPreferredHeteroProcessor+4f
fffff807`579321df 4c8bbfc0000000 mov r15,qword ptr [rdi+0C0h]

FAULT_INSTR_CODE: c0bf8b4c

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: nt!KiCheckPreferredHeteroProcessor+4f

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 0

IMAGE_VERSION: 10.0.19041.746

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 4f

FAILURE_BUCKET_ID: AV_nt!KiCheckPreferredHeteroProcessor

BUCKET_ID: AV_nt!KiCheckPreferredHeteroProcessor

PRIMARY_PROBLEM_CLASS: AV_nt!KiCheckPreferredHeteroProcessor

TARGET_TIME: 2021-01-24T06:16:02.000Z

OSBUILD: 19041

OSSERVICEPACK: 746

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: unknown_date

BUILDDATESTAMP_STR: 191206-1406

BUILDLAB_STR: vb_release

BUILDOSVER_STR: 10.0.19041.1.amd64fre.vb_release.191206-1406

ANALYSIS_SESSION_ELAPSED_TIME: 2489

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:av_nt!kicheckpreferredheteroprocessor

FAILURE_ID_HASH: {068240a0-d6bc-90c5-8c43-0941c938c453}

Answer 4

It is recommended to open start and search for feedback and open the Feedback Hub app and report this issue and you may attach the dump file there.
Meanwhile, take a look at:
https://support.microsoft.com/en-us/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a372-3f73142c14ad