COM Surrogate has stop working

Question

Hi,

I need your help about this error that i receive it today.

my laptop is on clean boot state and I did not get this error in a specific time.

error detail in Event Viewer is:

Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc6b7

Faulting module name: RPCRT4.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba59

Exception code: 0xc0020043

Fault offset: 0x0005cd99

Faulting process id: 0x1114

Faulting application start time: 0x01ce061835eb8abe

Faulting application path: C:\Windows\SysWOW64\DllHost.exe

Faulting module path: C:\Windows\syswow64\RPCRT4.dll

Report Id: 7435ebec-720b-11e2-ac3b-0026433ea890

Log Name:      Application

Source:        Application Error

Date:          2/8/2013 7:50:30 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Sadegh-VAIO

Description:

Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc6b7

Faulting module name: RPCRT4.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba59

Exception code: 0xc0020043

Fault offset: 0x0005cd99

Faulting process id: 0x1114

Faulting application start time: 0x01ce061835eb8abe

Faulting application path: C:\Windows\SysWOW64\DllHost.exe

Faulting module path: C:\Windows\syswow64\RPCRT4.dll

Report Id: 7435ebec-720b-11e2-ac3b-0026433ea890

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-02-08T16:20:30.000000000Z" />

    <EventRecordID>10984</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Sadegh-VAIO</Computer>

    <Security />

  </System>

  <EventData>

    <Data>DllHost.exe</Data>

    <Data>6.1.7600.16385</Data>

    <Data>4a5bc6b7</Data>

    <Data>RPCRT4.dll</Data>

    <Data>6.1.7601.17514</Data>

    <Data>4ce7ba59</Data>

    <Data>c0020043</Data>

    <Data>0005cd99</Data>

    <Data>1114</Data>

    <Data>01ce061835eb8abe</Data>

    <Data>C:\Windows\SysWOW64\DllHost.exe</Data>

    <Data>C:\Windows\syswow64\RPCRT4.dll</Data>

    <Data>7435ebec-720b-11e2-ac3b-0026433ea890</Data>

  </EventData>

</Event>

Thanks you...

Answer 1

Hi,

Thanks for your help.

the issue fixed for me, I think it happened because of Acronis true Image 2013 services. I just uninstall that from my computer.

Answer 2

Hi,

Thank you for the reply.

Step 1:

Follow the below mentioned steps which may help you in fixing the issue.

a) Click Start.

b) Right click on Computer, and select Properties.

c) Click on Advanced System Settings, click the Advanced Tab.

d) In the Performance section, click.Settings.

e) Select the "Data Execution Protection" tab, and then click the 'Turn on DEP for all programs and services except those I select' option.

f) **** Click the Add button, and then browse toC:\Windows\System32\dllhost.exe

g) Click open, click OK on the warning message.

h) **** Click Apply/OK.

Check if the issue still persists.

Step 2:

Log on to the computer manufacturer website and update the latest chipset drivers also check for other device and application software updates.

Update a driver for hardware that isn't working properly ******http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isnt-working-properly**

Hope it helps.

Answer 3

Hi,

You are welcome.

Good to know that the issue is fixed.

Keep us posted for any queries regarding windows.

Answer 4

Hi,

1- I mean my computer is on clean boot state and I get error on this state but not in a specific time.

2- I am connected only to WIFI network. (Intel WiFi Link 5100 AGN)

SFC scan outcome is "Windows Resource Protection did not find any integrity violations."

Thank you.

Sorry about my English.

Answer 5

Hi,

Welcome to Microsoft Community.

From your post it appears that you are getting an error "COM Surrogate has stop working" and the reason for this issue could be “Rpcrt4.dll****file ".

The Rpcrt4.dllfile is a file associated with the Remote Procedure Call program, and is used by a number of Windows applications for network and Internet connections, which allow computers and devices to communicate between one another in order to keep your computer in perfect working order. Because this file is a dynamic link library file, this means that it has a specific function that it must carry out in order to keep your system working.

To understand the issue better and guide you in the right direction please answer these questions:

1. What do you mean when you say "my laptop is on clean boot state and I did not get this error in a specific time" is the issue not occurring in a clean boot state?
2. Is the computer connected to any network? If yes please describe us the network type.

Meanwhile you may try the steps from the following link and get back with the results.

Try performing SFC (System File Checker) scan on the computer.

SFC /scannow is a super-useful command you can use in any Windows version. When the SFC (System File Checker) command is used with the /scannow switch, the tool will scan all of the important Windows files on your computer and replace them as necessary.

Missing and corrupt operating system files (like many DLL files) are arguably the biggest cause of major Windows issues. Considering that, plus the fact that SFC /scannow is completely automatic and very easy to use, the tool should usually be one of your first troubleshooting steps.

Refer:

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

**http://support.microsoft.com/kb/929833**

Post back with SFC scan outcome so that we can assist you further.