BSOD---->BCCode: deaddead

Question

Hi my 3-months old Samsung Chronos 7 running on Windows 7 Pro (SP1) has BSOD on Dota 2 and then again on launching of Chrome. I was also running 2 Chrome tabs and utorrent while using Dota 2 the first time. I was running on High Performance Setting.

Laptop Specs:

Samsung Electronics

Intel(R) Core i7-3615QM CPU

12.0GB RAM

64-bit

1TB HDD

8GB SSD (SanDisk i100)

Intel HD Graphics 4000

NVIDIA GeForce GT 640M

Log that appeared after the first BSOD:

Problem signature:

  Problem Event Name: BlueScreen

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 18441

Additional information about the problem:

  BCCode: deaddead

  BCP1: 000000000F00004B

  BCP2: 000000000125025B

  BCP3: 0000000012A622CE

  BCP4: 000000006B84005E

  OS Version: 6_1_7601

  Service Pack: 1_0

  Product: 256_1

Files that help describe the problem:

  C:\Windows\Minidump\122312-60263-01.dmp

  C:\Users\Terence Kwok\AppData\Local\Temp\WER-176686-0.sysdata.xml

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\windows\system32\en-US\erofflps.txt

Thank you for any assistance you may provide!

EDIT: Here is the dumpfile and the msinfo32 that might be required as seen from this post:

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/problem-event-name-bluescreen/f6ea3b87-a0d6-4d2b-beb5-2ae8dc65c058

download from here: http://www.4shared.com/rar/nvfl6H8U/BSOD_DUMP_msinfo32.html

Answer 1

Hi,

Glad to have helped. Sounds like you did some very good troubleshooting!

Happy Holidays, Merry Christmas, and Happy New year!

Rob - SpiritX

Answer 2

Thank you SpiritX!

I've written an email to both Samsung and Chrome to look into this issue, and had dl-ed all the updated drivers from the link you provided.

Thank you so much again for your help!

Answer 3

Hi,

**Results verified by WinDBG, DumpCHK, and BlueScreenView.**The Bug_Check was 0xDEADDEAD CAUSE NETwNs64.sys Intel® Wireless WiFi Link Driver.

BugCheck DEADDEAD, {f00004b, 125025b, 12a622ce, 6b84005e}

Probably caused by : NETwNs64.sys ( NETwNs64+3c0d2 )

MODULE_NAME: NETwNs64

IMAGE_NAME:  NETwNs64.sys

FAILURE_BUCKET_ID:  X64_0xDEADDEAD_NETwNs64+3c0d2

BUCKET_ID:  X64_0xDEADDEAD_NETwNs64+3c0d2

NETwNs64.sys dated 12/1/2011 1 Intel® Wireless WiFi Link Driver.

fffff88008e77000 fffff880099ad000   NETwNs64 T (no symbols)          

    Loaded symbol image file: NETwNs64.sys

    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys

    Image name: NETwNs64.sys

    Timestamp:        Thu Dec 01 22:50:55 2011 (4ED8754F)

1. Check with Samsung for an updated version of the Intel WiFi driver.

2. Then check with Intel for an even newer version of the driver.

Intel Driver Update Utility <-- run this after checking with Samsung

http://www.intel.com/p/en_US/support/detect?redirector_count=1&

Intel Download Center

http://downloadcenter.intel.com/

3. Email Samsung and Chrome Support, as well as ask in the Chrome forums. This is a very unusual

BSOD and they need to know about it. And it may already be known with further action required.

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Answer 4

Dear SpiritX,

Thank you so much for your valuable input. I've reupload the files on skydrive at this link:

https://skydrive.live.com/redir?resid=EBC564E599818F45!107&authkey=!AKHBdCGFCGeXTak

Also, I've been using chrome for half a day after the incident and up till now, the problem hasn't resurface. I would continue to monitor the forums and Chrome as per your advice.

Thank you so much for your advice and I hope the source of this problem can be found and resolved!

With great thanks,

tkwokgh

Answer 5

Hi,

When I tried to download the file from that site, after waiting, there was a message that

the file was corrupt or had been removed. Please use the SkyDrive or sites such as MediaFire

which do not force these waits. I will not attempt to download again from 4shared.

========================================================

This Bug_Check is normally self induced so I suspect that Chrome has somehow managed

to CAUSE the issue as if it had been intentional.

BCCode: 0xDEADDEAD <- read this link

http://msdn.microsoft.com/en-us/library/ff560300(v=VS.85).aspx 

BCCode: 0xDEADDEAD <- read this link

http://www.faultwire.com/solutions-fatal_error/MANUALLY-INITIATED-CRASH1-0xDEADDEAD-*1318.html

Check with Samsung Support, their on-line documentation, and drivers. As OEM Samsung

is responsible for the proper operation of both the hardware and Windows. Be sure to do

this as there may be known issues with that model.

Samsung - Support - click the "Laptop" link under "Office"

http://www.samsung.com/us/support/main/supportMain.do

Samsung - Visit Your Country Site

http://www.samsung.com/us/common/visitcountrysite.html

Also check with Chrome Support and their forums.

Google Chrome Support

http://www.google.com/support/chrome/

Google Chrome Forums

http://www.google.com/support/forum/p/Chrome?hl=en&utm_source=HC&utm_medium=leftnav&utm_campaign=chrome

---

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

For BlueScreen troubleshooting methods using BlueScreenView and MyEventViewer see my replies

in this thread - top 3 answers (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

We can analyze the minidumps if you make them available from the SkyDrive or other file

sharing sites (such as MediaFire). If you have problems uploading the minidumps copy

them to the Desktop or the Documents folder and upload them from there.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files.

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!