Lost my phone and my Microsoft Authenticator data

ShaunTL 16 Reputation points
2021-02-05T04:12:47.873+00:00

I have lost my phone and along with it my authenticator data. I don't believe I had backed up my linked accounts assuming that I would be able to access them on another device if required by simply logging in.

Unfortunately, despite logging in via the email id I had originally signed up with, I am unable to re-link my previous accounts. Because of this I can't login to those accounts which are extremely important to me.

Is there any way in which I can gain access to my previous authenticator data (perhaps by proving my identity, etc)?

Shouldn't Microsoft account for such instances and provide a way to re-access lost data?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Ajmain Fayek 0 Reputation points
    2023-04-05T06:22:39.7033333+00:00

    please someone answer. I have the same case. Can't log in to my work account.

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  2. tibblesnbits 0 Reputation points
    2023-06-07T02:14:01.1266667+00:00

    Need help reconnecting accounts after new phone was purchased. Data in Authenticator is gone but my accounts keep asking me to use it. I need to figure put how to relink everything

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