External messages are forwarded to spam adress then come back in the deleted file

Question

Hi,

i got an issue with my Outlook mailbox. Some time ago, someone send a phishing mail to all persons which I wrote to since my adress exists. From this point, I changed my password and so on, but now, almost all my received emails comes with this message :

"mx.google.com rejected your message to the following email addresses:

jsjsjsjj748@Stuff .com
There's a problem with the recipient's mailbox. Please try resending your message. If the problem continues, please contact your email admin.

mx.google.com gave this error:
The email account that you tried to reach is disabled. Learn more at https://support.google.com/mail/?p=DisabledUser bq8si5257696ejb.320 - gsmtp

Diagnostic information for administrators:

Generating server: VI1EUR06HT198.mail.protection.outlook.com

jsjsjsjj748@Stuff .com
mx.google.com
Remote Server returned '550-5.2.1 The email account that you tried to reach is disabled. Learn more at 550 5.2.1 https://support.google.com/mail/?p=DisabledUser bq8si5257696ejb.320 - gsmtp' "

It seems all my messages are forwarded to the mail used to hack my account, which must have been deleted, and finally come back to my box, but in my deleted file, which is annoying...

I tried to look up on the support and so on, but can't find the solution...
If someone can help me? :)
Thanks a lot

Robin

Answer 1

Hi @robinM ,

Have you tried the solution provided by Google?

Is the account you’re using an Exchange account(on-prem or O365) or Outlook account(end with @harsh.com .com)?
If it’s an Exchange account, I think this issue is because a low sender reputation since your account was used to send the spam message to lots of users.
You can do the following tests to check if it is caused by your Exchange server.

1. Check if you have enabled Sender Policy Framework(SPF), for more details: Ensure mail delivery & prevent spoofing (SPF)
2. Try sending e-mails to other gmail accounts and if this failed, try sending to outlook or other accounts.
3. Try creating a new Exchange mailbox in your organization and send to this recipient to see if it could work.

If it’s a personal account, I would suggest you to get help from the right forum: Outlook.com.

Also, as this issue could be caused by the recipient account(gmail account), in this case, I think you should check the recipient settings if you can or you could contact with Gmail Help.
Please Note: Since the three web sites are not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Hope these would help you.

Regards,
Lou

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Answer 2

Hi! I'm really really sorry for the delay, I just had to find a moment to look at your answer...
I finally resolved my problem!
It was my personnal adress so I went on the second link you advised, and I was able to find a new rule have been added in my parameters to redirect all those messages away...

This is solved now, thanks a lot for your time :)