C++ Runtime Error when connecting to DVR

Question

Have successfully connected several remote computers (XP, W7 32 bit, W7 Pro 64 bit) to a DVR using dvrremotedesktop.exe version 2.1.0.51.  2 xp computers received a C++ runtime error.  Have one windows 7 computer connected with several different sets of signon login/password combinations.  1 combination gave the runtime error.  Event exception code is 0x40000015; fault offset 0x0000c804; faulting process id 0x1360.  Today when I tried this combination of userid/password on the W7 computer that gave the error yesterday it worked.  The XP computer we still have not been able to connect is the one for the police. 

 Windows and Java updates have been updated.  The dvr ip has been set up in trusted sites.  A new userid / password combination has been set up which works on all computers tested except the police's.  Any ideas?

Answer 1

I now have one of my home computers getting the same error.  It's a windows 7 professional operating system 64 bit. 

I am trying to paste a screenprint of the error but it wont let me.

Error is : This application requested the Runtime to terminate it in an unusual way.  Please contact the applications support team.

Answer 2

Hi Dave,

1. Are these computers connected to a domain network?
2. What is the complete error you receive about the C++ run time?

Let's try the following steps in XP computer and check if they help. Method 1:

Step 1: Remove the existing Visual C++ installations.

Refer to this link:

How to change or remove a program in Windows XP

http://support.microsoft.com/kb/307895

Step 2: Download and then install the latest Visual C++ run time. To do this, follow these steps:

http://www.microsoft.com/en-in/download/details.aspx?id=5555

If the above method does not work, go to next method.

Method 2: Perform clean boot and run the application and check.

Clean boot will help us identify if any third party applications or startup items are causing the issue.

To do this, follow steps from this link:

**http://support.microsoft.com/kb/310353**

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**NOTE:**After checking the functionality in clean boot, follow the suggestions under steps to configure Windows to use a Normal startup state.

Hope this helps.