SCCM Software Updates Required status showing 0

Premkumar Nagaiah 81 Reputation points

Hi Team,

I am working as a SCCM Administrator. I have made a SCCM test lab in Hyper-V environment. I have SCCM, WSUS and SQL configured in one single server. I have configured SUP in the same server and it was successfully configured. I am trying to synchronize the software updates in SCCM but it got synchronized successfully. Please note that this is the 1st time am trying. I have enabled few classifications and only Windows 1803 product in SUP role.

When I view the software updates in the console , Required status is showing 0 for all the software updates. I am having 2 clients and i ran the software scan cycle and software updates deployment cycle and viewed the scan agent and WUAhandler log. It is showing the below error message in Scan agent log and WUA handler log.
scan failed with error=0*80240438

I have performed the below troubleshooting steps.

  1. Ran the windows troubleshooting and it fixed all the services except the default gateway is showing error.
  2. cleared the windows datastore

Please note that this lab environment is setup in hyper V with 4 VMs . Can anyone please help me with two questions

  1. How to resolve the scan issue?
  2. how to setup the networking properly in Hyper-V between VM's and VM to internet. I have enabled internet only in SCCM VM and not on other VM's.
Microsoft Configuration Manager
0 comments No comments
{count} votes

Accepted answer
  1. Amandayou-MSFT 11,051 Reputation points

    Hi @Premkumar Nagaiah ,

    Agree with YoussefSaad, if the version is Windows 10 1803 Pro edition, it is suggested to upgrade the os version. About the information of Windows 10, version 1803 end of servicing, please refer to this link:

    To check if the scan agent is normal, we could set up more client whose version is up-to-date, select the products of Windows 10, version 1903 and later and sync again. Besides, we could check the report of compliance 5 - specific computer to see which update is required by clients.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments

1 additional answer

Sort by: Most helpful
  1. Youssef Saad 3,401 Reputation points

    Hi @Premkumar Nagaiah ,

    1. If you are using Windows 10 1803 Pro edition, it has already achieved the end of servicing. Make sure also that there is no proxy configured on the client side.
    2. It seems good, personally, I'm using two virtual switches on Hyper-V Manager, one for Intranet (private) connection and another one for Internet.


    Youssef Saad | New blog:
    Please remember to ** “Accept answer” ** or upvote for useful answers, thank you!

    0 comments No comments