"Windows Modules Installer Stopped Working"

Question

Original Title:

I have problems with the latest Windows update 12 November 2013.  In particular, reliability monitor shows  "Windows Modules Installer Stopped Working"

Description

Faulting Application Path: C:\Windows\servicing\TrustedInstaller.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: TrustedInstaller.exe

Application Version: 6.1.7601.17514

Application Timestamp: 4ce7989b

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7601.18247

Fault Module Timestamp: 521eaf24

Exception Code: c0000005

Exception Offset: 000000000003076a

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional Information 1: b88d

Additional Information 2: b88d54b3bebf9fefc1764fc46093c89a

Additional Information 3: deea

Additional Information 4: deea2a3ca47593ce281bdfd5105caa01

Extra information about the problem

Bucket ID: 134387413

My Windows 7 Home Premium 64bit laptop seems to be working OK, but I am reluctant to download the following updates:

1.  Cumulative Security Update for Internet Explorer 10 Windows 7 Service Pack 1 for x64 based systems (KB2888505) as I am running Internet Explorer 11:
2.  Update for Microsoft Office 2010 (KB2589352) 32-bit edition (do I need this as mine is a 64 based system? and
3.  Update for Microsoft Office 2010 (KB2597087)  32-bit edition (do I need this as mine is a 64 based system?

I have had to disable automatic windows update as twice now it has completely crashed by laptop, and windows couldn't load twice.

Answer 1

Hi Christine,

You may try these steps and check if that helps.

Method 1: Run System File Checker (SFC) scan to fix any corrupt system files. To do this, follow the steps mentioned in the link below:

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833

Method 2: Make sure “Windows Modules Installer” Service is started. To do this, follow these steps:

a) Click on Start-Run, type services.msc, the click on OK.

b) When the Services window loads, navigate to the **“**Windows Modules Installer “ service, the double click on it to open it.

c) Make sure the "Startup Type" says "Automatic" and started. If it doesn't, use the drop down menu to change it.

Method 3: You may follow the steps mentioned in the article below which addresses similar issue

You cannot install some updates or programs

http://support.microsoft.com/kb/822798

Important :This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windowshttp://support.microsoft.com/kb/322756/

Please keep us posted.

Answer 2

Hi David,

How exactly is the computer connected to internet?

If you receive Windows Update error 80242016 while checking for updates, it might be caused by a connection interruption between your computer and the Windows Update servers.

Refer to this link:

http://windows.microsoft.com/en-in/windows7/windows-update-error-80242016

For the Nokia Lumia 520 issue, I would suggest you to try using Windows Phone App.

Windows Phone app for desktop

http://www.windowsphone.com/en-au/how-to/wp8/windows-phone-app-for-desktop

If still the issue persists please post your question related to Nokia Lumia 520 here in the link given below.

http://answers.microsoft.com/en-us/winphone

Answer 3

Cumulative Security Update for Internet Explorer 10 for Windows 7 Service Pack 1 for x64-based Systems (KB2888505)

Installation date: ‎23/‎11/‎2013 03:09

Installation status: Failed

Error details: Code 80242016

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:

http://support.microsoft.com/kb/2888505

Help and Support:

http://support.microsoft.com

I am trying to connect my Windows phone to my PC running Windows 7. MTP usb device driver install keeps failing. why?

Phone is Nokia Lumia 520, help please

David

Answer 4

Sorry, none of the above methods worked - these are similar to solutions I've seen on this forum before, and they never worked in the past either.

I have resorted to restoring my computer to a date prior to when security update KB2868626 was installed as this was clearly the one that was damaging to my computer.

Thanks a lot for the massive windows update on 12 November that has caused more problems than it solved.