OS got corrupted had to have windows 10 re installed

Thomas Miller 1 Reputation point
2021-02-05T14:20:41.31+00:00

I had to bring my computer to a shop to be repaired due to the OS becoming corrupt. Now my Microsoft Word and PowerPoint software won’t work. I purchased the software at the Microsoft store in Freehold Mall a couple of years ago. I called the store but they’re temporarily closed. How do I get my software working again. I can’t find the disk or key, what information do you need so I can recover my software? Thanks

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,811 questions
{count} votes

2 answers

Sort by: Most helpful
  1. Michael Taylor 49,246 Reputation points
    2021-02-05T14:49:49.627+00:00

    If you had bought software at the store then the retail box would have had a product key on it. You need that to reactivate Office. Without that key you cannot license Office and would need to purchase it again. Personally I recommend that you store product key information somewhere electronically such that you can get back to it if you ever lose the box.

    Alternatively you can purchase Office 365 subscription for a year cheaper than you can purchase a retail copy. Then it'll be tied to your MS account.

    1 person found this answer helpful.
    0 comments No comments

  2. AliceYang-MSFT 2,081 Reputation points
    2021-02-08T09:04:47.697+00:00

    Hi,

    If you have a valid proof of purchase, Microsoft support may be able to replace your product key or provide other options. Please contact Microsoft support for assistance. Or you can purchase a subscription as @Michael Taylor suggested.

    ----------

    If the Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments