Reader App not working

Question

Hello,

I bought my surface RT in August 2013 and the Reader app (for opening PDF files) was working just fine. It's been almost a year now and of course my surface has went through a number of updates but the Reader app doesn't work anymore. I went into "My apps" in the Store and saw that 'I owned" it but it wasn't installed. When I went to install it, I got the installation notification in the upper right hand corner, but the app itself didn't open. Why is this happening and how can I get the app to work again?

Answer 1

Hi Danny,

1.       Does the issue occur while opening specific .pdf file or all?

2.       Have you installed any third-party pdf reader software?

You may face this issue if apps are not updated or if file is corrupted. Follow these troubleshooting steps and check if it helps:

Step 1: Run the **Apps troubleshooter**. This tool can automatically identify and fix some problems with apps.

Note: The troubleshooter automatically fixes some issues that might prevent your apps from running, including suboptimal screen resolution and incorrect security or account settings.

Step 2: Please go through the following link for troubleshooting further if the troubleshooter does not help:

**http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app**

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.