BlueScreen BUGCODE_USB_DRIVER

Question

No software or drivers have been recently installed.  The system rebooted itself when unattended and failed to start properly.  When I shut it down and attempted to reboot, it became clear that the system is hanging at the same point each time, i.e. as the first startup graphic appears as control passes to Windows.  A BSOD appears citing BUGCODE_USB_DRIVER. 

The minidump file is here.  https://skydrive.live.com/redir?resid=A14C4F92DACFAB0E!152&authkey=!APSw6u7AzRryXGQ&ithint=file%2c.dmp

The system presents some data to the casual user, i.e.

Problem signature:

  Problem Event Name:    BlueScreen

  OS Version:    6.1.7601.2.1.0.768.3

  Locale ID:    1033

Additional information about the problem:

  BCCode:    fe

  BCP1:    0000000000000005

  BCP2:    FFFFFA800DF101A0

  BCP3:    0000000080863B3C

  BCP4:    FFFFFA800E4F9C48

  OS Version:    6_1_7601

  Service Pack:    1_0

  Product:    768_1

I've read a few of the similar inquiries here. 

One reply to a similar problem report advised updating the USB driver manually by getting a new driver from the motherboard manufacturer's website.  My motherboard is an ASUS P7P55D Evo.  I looked for a USB driver on the ASUS site and can't find one.  The Device Manager lists Intel(R) 5 Series/ 3400 Series Chipset Family USB Enhanced Host Controller 3B34, and another almost identical one 3B3C.  Additionally there are a lot of other USB devices, hubs, root hubs, etc.  I was reluctant to uninstall the Intel drivers and attempt to reinstall without advice as to how to least painfully do it.   (I became gunshy after turning off BIOS support for USB to see if I could boot into Windows, which resulted in booting a bit further into Windows, but the side effect was I couldn't get back into the BIOS without a PS/2 keyboard which caused a bit of a problem until I dug one out). 

I am able to boot into Safe Mode with Networking support.

Does anyone have a suggestion as to what I might do now? 

thanks

David

Answer 1

thanks for your reply.  I had to leave the country to look after my aging Mother who was just hospitalized.  hopefully I can return soon and see if I can solve the problem.  thanks again.

Answer 2

Hello,

Thank you for choosing Microsoft Community.

Based on the issue description and error code you have provided this issue occurs because of a race condition in the Usbccgp component.

usbccgp.sys error can be fixed either by re-installing the associated program and then reboost your computer. You can also simply copy the same usbccgp.sys file from another same operating system and replace the missing/broken file. However, due to the nature of your computer environments, the usbccgp.sys related Registry entries may have been invalid/broken or even infected by malware or virus, leaving the usbccgp.sys error messages unresolved.

You may disconnect external devices and check.

As you said the computer boots in safe mode with networking, you may try to place the computer  in clean boot state and check if issue persist.

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135

Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting"

Resolving stop (blue screen) errors in Windows 7

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

Important: System Restore will not revert any of the non-system files like documents, email, music, etc. to a previous state. These types files are completely unaffected by System Restore. If your intention with this tool was to recover a deleted non-system file, try using a file recovery program instead of System Restore.

Important: While performing check disk on the hard drive, if any bad sectors are found, then check disk will try to repair that sector. Any data available on that sector might be lost.

Note: Re-installing Windows 7 will delete any programs you've installed and will restore the default Windows settings. You'll need to restore your user files, and reinstall any programs you've installed using the original installation discs or files.

Hope this information is helpful. If the issue still persists, please post back for further assistance, we'll be glad to assist you.

Thank you

Answer 3

Thanks for your reply.

A list in one of your linked articles describes in more detail what I described as the "data supplied to the casual user" by the BSOD screen, that I referred to in my above question:

"After the Stop code will be 4 hex values: {Parameter 1, Parameter 2, Parameter 3, Parameter 4}.

Parameter 1 specifies the cause of the issue.

0x00000001	An internal error has occurred in the USB stack.
0x00000002	The USB client driver has submitted a URB that is still attached to another IRP that is pending in the bus driver.
0x00000003	The USB miniport driver has generated a bug check. This usually happens in response to a catastrophic hardware failure.
0x00000004	The caller has submitted an IRP that is already pending in the USB bus driver.
0x00000005	A hardware failure has occurred due to a bad physical address found in a hardware data structure. This is not due to a driver bug.
0x00000006	An Internal data structure (object) has been corrupted.
0x00000007	The message string in Parameter 3 has the details.
0x00000008	Reserved

Parameter 2 depends on the value of Parameter 1.

Parameter 3 depends on the value of Parameter 1.

Parameter 4 depends on the value of Parameter 1.

"

I take it that thousands would view me as a "casual user".  Most suggestions in the links you provide point to drivers as the cause of problems like mine.  However, after reading this parameter list I wonder. 

I assume "BCP1" means BUGCODE Parameter 1.  My Parameter 1 is, I believe (see my original question up above), "0x00000005".  So, am I right to think I should put some weight on the statement "this is not due to a driver bug" in the explanation of what a 0x00000005 BCP1 means? 

I.e. I'm wondering if it is wise to spend a lot of time searching for and examining drivers and manually uninstalling and reinstalling them, if the BSOD has told me accurately that it did not appear because of a driver problem. 

I've never read a minidump file (I uploaded the one my BSOD created to a Skydrive location shown in my original question):  I assume what's in it might throw additional light on this problem.  I'll see what I can do to try to reading it, however I need to go to work now. 

I would appreciate any further suggestions anyone may have.  Thank you.

Answer 4

check the replies on this thread : http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/bugcodeusbdriver-bluescreen/5d8a6bf9-7750-4158-9ab7-0c5a31ada2e2

also try restarting after removing all USB drives attached to the system.

also cehck: http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7