Problem booting computer

Question

Hi all,

I'm trying helping a friend out with his Samsung NP350V5C-A0PUK laptop that has decided to stop working. The problem is that, after the Samsung logo appears on boot, he is faced with BSOD error code 0xc0000034 which explains that the \BCD file is missing some required information and that I will need to use the recovery tools on the installation media.

He had not made a recovery disk, however, I made one on my own Windows 8.1 laptop and used that in his faulty laptop. The computer did not even acknowledge the USB until I got into the BIOS, switched off Secure Boot and switched to "UEFI and Legacy OS".

Now that I was able to enter the Windows recovery disc, I attempted the following, and the results are thus:

• Refresh your PC: "The drive where Windows is installed is locked. Unlock the drive and try again."
• System restore: "To use System restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then select System Restore."
• System image recovery: "Windows cannot find a system image on this computer"
• Start-up repair: "Start-up Repair couldn't repair your PC"

Following advice from some webpages, I did the following commands at the command prompt:

chkdsk c: /R - CHKDSK didn't report anything of significance except "Windows has made corrections to the file system".

bcdboot c:\Windows /s c:

bootrec /fixmbr - "The operation completed successfully".

bootrec /rebuildbcd - "The requested system device cannot be found" (after the system itself identifying C:\Windows as a Windows installation)

sfc /scannow - "There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again.": this may have something to do with me refusing to unmount c: when I first ran CHKDSK and scheduling it to happen upon restart when offered with that choice.

None of these things helped in the slightest. I am scared of using bootrec /fixboot because of some horror stories I've read online (mainly involving NTFS turning into FAT - no pun intended!)

Incidentally, when I have "UEFI and Legacy OS" enabled instead of a BSOD, I get the following (if I do not have the recovery disk inserted):

"Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key"

... and if I switch to UEFI or switch to Secure Boot then I get the same old BSOD I mentioned at the beginning.

Final point, which may not be relevant:

When Secure Boot is enabled, I can only select one thing to boot from in terms of priority: Windows Boot Manager (with the hard drive written in brackets) and nothing else.

When Secure Boot is disabled, then, in addition to Windows Boot Manager (with the hard drive written in brackets), I also have the choice of CD Drive, hard disk (independent of Windows Boot Manager) and USB drive, and I can put them in whatever order I want. Even when I put Windows Boot Manager low down in order, I still get the black screen "Reboot and Select proper Boot device" error.

The change in options comes about only after I have saved changes to Secure Boot.

And that's where I stand now. Please advise.

Answer 1

Thanks, Rob, for taking out the time to provide me with with a well thought-out and thorough answer.

After asking the question and before you posted the answer, I managed to solve the problem using the instructions provided at http://superuser.com/questions/460762/how-can-i-repair-the-windows-8-efi-bootloader/504360

Nevertheless, thank you again for your help.

Answer 2

hello there 

i would love to share the experience and i think this might help anybody.

i also fixed this problem but by changing some settings in uefi firmware settings. well my friend got this problem he gave his laptop to me and the problem was error 0xc0000034. laptop had windows 8 and i tried to reinstall it but before that i also tried the settings of uefi firmware after spending 2 hours i came with te solution by disabling secure boot mode and change the boot mode in uefi os instead of cmo os or uefi os and legacy os.

so the answer was simple by disabling secure boot and chnging the boot mode to uefi os for windows 8 or 8.1.

Answer 3

Glad to have helped and thanks for the feedback,

Rob - SpiritX

Answer 4

Hi,

One thing you should try is removing ALL power and reseating the memory. If that doesn't

help then if possible replace the memory.

BCCode: 34   0x00000034

The most common cause of this Bug_Check is lack of System Memory. Possibly some of the system

memory is not being recognized - such as 4 GB showing as 3 GB as 2 GB or 2 GB as 1 GB and other

possible combinations. Added there could be memory controller and other hardware issues which

are affecting the memory pool. If you just do not have much memory then you will need to add

more or replace some as a test.

Bug Check 0x34: CACHE_MANAGER

The CACHE_MANAGER bug check has a value of 0x00000034. This indicates that a problem occurred in the file system's cache manager.

Important Information If You Have Received a STOP CodeIf you have received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact information for Microsoft or your computer manufacturer Contact Support.

If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.

The following actions might prevent an error like this from happening again:

1.Download and install updates and device drivers for your computer from Windows Update.

2.Scan your computer for computer viruses.

3.Check your hard disk for errors.

CACHE_MANAGER ParametersThe following parameters are displayed on the blue screen.

Parameter Description

1  Specifies source file and line number information. The high 16 bits (the first four hexadecimal digits after the "0x") identify the source file by its identifier number. The low 16 bits identify the source line in the file where the bug check occurred.

2, 3, & 4  Reserved

CauseOne possible cause of this bug check is depletion of nonpaged pool memory. If the nonpaged pool memory is completely depleted, this error can stop the system. However, during the indexing process, if the amount of available nonpaged pool memory is very low, another kernel-mode driver requiring nonpaged pool memory can also trigger this error.

ResolutionTo resolve a nonpaged pool memory depletion problem: Add new physical memory to the computer. This will increase the quantity of nonpaged pool memory available to the kernel.

BCCode: 34   0x00000034   <-- read this linkhttp://www.faultwire.com/solutions-fatal_error/CACHE-MANAGER-0x00000034-*1067.html

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Other than the above you have done everything that is likely to help resolve the issue. Sounds like

the hard drive, controller, or other hardware which affects the hard drive has developed a serious

problem. Hopefully the computer is still under warranty.

Check with Samsung Support or a real computer shop (one that does its own in-shop service).

Samsung - Support - click the "Laptops", "All in one", or other appropriate link

http://www.samsung.com/us/support/main/supportMain.do

Samsung - Visit Your Country Site

http://www.samsung.com/us/common/visitcountrysite.html

Hope this helps.

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Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Answer 5

I forgot to mention:

When Secure Boot is enabled, I can only select one thing to boot from in terms of priority: Windows Boot Manager (with the hard drive written in brackets) and nothing else.

When Secure Boot is disabled, then, in addition to Windows Boot Manager (with the hard drive written in brackets), I also have the choice of CD Drive, hard disk (independent of Windows Boot Manager) and USB drive, and I can put them in whatever order I want. Even when I put Windows Boot Manager low down in order, I still get the black screen "Reboot and Select proper Boot device" error.

The change in options comes about only after I have saved changes to Secure Boot.