Recent BSOD Error

Question

Hello Microsoft community.

Recently I bought Metro 2033 off steam, I had all sorts of troubles with the game crashing, not responding and generally being a  pain. I seem to have fixed this issue by downloading the PhysX software from NVidia, removing it via this download, then re-installing it. Now however I am receiving BlueScreen errors whilst playing Metro (and other games, such as Payday 2) and even when I'm not doing anything, I'll walk away from the PC with nothing open and it will decide to blue screen.

I did a bit of digging and found that "Product: 768_1" could be a 'spyware doctor' driver issue. I have never used spyware doctor but as per forums I read this off I tried running "SC CONFIG IKSYSFLT START= DISABLED" in cmd, it did not return a successful result. So I moved onto the next suggestion of fixing the issue and that was to update my BIOS to the latest version, so I did. Unfortunately this hasn't changed anything really, and I still receive this error whilst gaming, web browsing or just when the computer is on idle

Specs are

Intel i5 2500K

Asus P8Z68-V PRO/GEN 3

2 MSI Twin Frozr III GTX 570 in SLI

8gigs of G.skill Ripjaw RAM

Corsair AX1200

2 WD Velocitator 450gig in RAID 0

2TB WD Black for storage

Windows boot device is a Samsung SSD

Some details from BlueScreenView

Caused by Driver dxgkrnl.sys

Caused by Address dxgkrnl.sys+5d140

Crash Address ntoskrnl.exe+75bc0

3 objects are highlighted in red in BLueScreenView, they are;

File name, address in stack

dxgkrnl.sys, dxgkrnl.sys+5d140

dxgmms1.sys, dxgmms1.sys+37f3c

nvlddmkm.sys, nvlddmkm.sys+994074

A copy of the blue screen info that windows brings up is as follows

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 3081

Additional information about the problem:

BCCode: 116

BCP1: FFFFFA800C3284E0

BCP2: FFFFF8800FFCF074

BCP3: FFFFFFFFC000009A

BCP4: 0000000000000004

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

I am thinking it's some sort of Direct X issue, REALLY hoping I don't need to replace my gpu(s) I could live if it's just replacing the ram, but I'd really like to know if this can be fixed. Thanks for your time.

Answer 1

Thanks for the reply, I will proceeded with this shortly and report on what happens.

For my own understanding I would love to know what is actually 'wrong' with my system at the moment? Missing drivers? Drivers for what? Why is this resulting in BS errors ect? If you have the patients to explain it.

Cheers

Edit - Is it worth mentioning that I do NOT use Bluetooth AT ALL on my system, and I don't really want to.

Answer 2

Update Intel LAN Driver to version 17.3.0.0 but install NVM Update Utility for Intel 82579V Gigabit Ethernet PHY Network Connection first before you update this driver (LAN section)

Update Intel Management Engine Interface to version 8.0.0.1262 (Chipset section)

http://support.asus.com/Download.aspx?SLanguage=en&m=P8Z68-V+PRO%2fGEN3&p=1&s=39

Download the driver and copy it to a folder on your desktop. Write down the path to the folder. If the driver has been zipped you will need to right click on the file and extract to your folder.

Next type Device Manager in the Search box above the Start button and press ENTER. Locate and right click on the device and select Properties. Click on the Driver tab and the Update Driver button. Click on “Browse my computer for driver” and click the Browse button. Type in the Search box the file path to your folder and click on Next. The system should find the driver in your folder and update. If it does not find the driver recheck that the driver is not zipped.

Problem device: USB\VID_0CF3&PID_3000\6&DF2EE03&0&7           The drivers for this device are not installed.

Install ATHEROS INF FILE VERSION 8.0.1.305 FOR AR3011 AND WINDOWS 7 64BIT

http://www.atheros.cz/atheros-bluetooth-download.php?chipset=57&system=6

[Problem Devices]

SM Bus Controller              PCI\VEN_8086&DEV_1C22&SUBSYS_844D1043&REV_05\3&11583659&0&FB              The drivers for this device are not installed.

I cannot resolve at the moment where this driver comes from. It could be with the chipset.

After you have worked through the above please restart your computer. Wait 4 hours and then upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do the same for the Applications log.

Answer 3

Latest .dmp file

https://skydrive.live.com/embed?cid=066C55581D0AA674&resid=66C55581D0AA674%21111&authkey=AIx1b6mBQ2H-YpM

I forgot to add the System Info, here it is

https://skydrive.live.com/embed?cid=066C55581D0AA674&resid=66C55581D0AA674%21112&authkey=AE8BrE4IXkNakxM

Answer 4

For the .dmp

https://skydrive.live.com/embed?cid=066C55581D0AA674&resid=66C55581D0AA674%21110&authkey=AOlMiN8EZKEHAxc

For the DriverViewer

https://skydrive.live.com/embed?cid=066C55581D0AA674&resid=66C55581D0AA674%21109&authkey=AMmVbNjm07LT6fc

Computer is a custom build with the hardware listed in the original post, mobo being Asus P8Z68-V PRO/GEN 3

Thanks

Answer 5

Please post a copy of your dump file as a shared file to your Sky Drive with a link here.

The dump file will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

What is your computer make and model? If not a branded computer what is your motherboard make and model?

Please download and run Driver View and upload a copy of the report it produces to your Sky Drive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items.

http://www.nirsoft.net/utils/driverview.html

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Please say if the report has been obtained in safe mode. The request for a copy of this file is additional to answering the question about make and model.

For help with Sky Drive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

General notes on Understanding and Eliminating System Errors:

http://www.gerryscomputertips.co.uk/syserrors1.htm