blue screen error BCCode: 109

Question

blue screen error BCCode: 109

Anonymous

Original Title:blue screen

hey,,if any one can help,,my laptop has windows 7 and it keeps giving a blue screen and then restarts,,it is random,,i was told it was a virus but now i have three reliable anti-virus and it keep hapening,,when the laptop starts back up i get this messeg :

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1033

Additional information about the problem:

BCCode: 109

BCP1: A3A039D89EEF391A

BCP2: B3B7465EF16D7424

BCP3: FFFFF880009FE540

BCP4: 0000000000000003

OS Version: 6_1_7601

Service Pack: 1_0

Product: 256_1

Files that help describe the problem:

C:\Windows\Minidump\030414-39702-01.dmp

C:\Users\sawli\AppData\Local\Temp\WER-89310-0.sysdata.xml

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

if any one can help thx i really need to know if this is a software problem or a hardware problem thx

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3 answers

Answer 1

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

We prefer at least 2 DMP files to spot trends and confirm the cause.

Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here

If you have any questions about the procedure please ask

Answer 2

Hi,

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7.

http://www.winvistaclub.com/t79.html

Using Driver Verifier

http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=\_VwIDD9xngM

Driver Verifier

http://www.techsupportforum.com/2110308-post3.html

Using Driver Verifier

http://www.faultwire.com/solutions/using\_driver\_verifier.php

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=\_VwIDD9xngM

You can disable Driver Verifier

http://support.microsoft.com/kb/244617

Start - type in Search box -> verifier /reset hit enter to disable

===========================================

References to Vista also apply to Windows 7.

This is my generic how to for proper driver updates : (Check for BIOS and driver updates.)

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

For each driver in the list, additional useful information is displayed: load address of the driver,

description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.

Control Panel - Device Manager - Display Adapter - write down the make and complete model

of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate

Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -

Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party

with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device

Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for

BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after

each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually

shows up. This is because some drivers rollback before the latest is installed (sound drivers

particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above

is preferred to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows

Updates, this leaves Windows Updates ON however it will not install drivers which will usually be

older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then

go look for new ones manually if you wish.

Stop Windows 7 from Automatically Installing Device Drivers

http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/

How To Disable Automatic Driver Installation In Windows 7 / Vista

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,

Ultimate, and Enterprise)

http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

==========================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks

that appear to be identical) and when faster memory is placed in system behind slower memory.

So it is best to also swap sticks in and out to check for those even if all memory tests fail to show

a problem.

To test RAM check here - let it run 4+ hours or so. <-- best methodwww.memtest.org

For the Vista/Windows 7 Memory Diagnostic Tool

Start - type in Search box -> Memory - find Memory Diagnostics tool at top of list - Right Click -

RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic

Tool

http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool

http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Answer 3

Hi,

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

Check this thread for information using BlueScreenView, MyEventViewer and other methods

to troubleshoot BlueScreens - top 3 replies.

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

We can analyze the minidumps if you make them available from the SkyDrive or other file

sharing sites (such as MediaFire). If you have problems uploading the minidumps copy

them to the Desktop or the Documents folder and upload them from there.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files and post screen shot/picture.

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

===========================================================

BCCode: 109 0x00000109

Check memory, BIOS, low level chipset drivers, other major device drivers,

antivirus/antispyware/security programs using the methods in the troubleshooter

link above and those below. Test the memory very thoroughly and run Driver Verifier.

BCCode: 109 0x00000109

The CRITICAL_STRUCTURE_CORRUPTION bug check has a value of 0x00000109. This indicates that the kernel has detected critical kernel code or data corruption.

Important Information If You Have Received a STOP Code

If you have received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact information for Microsoft or your computer manufacturer Contact Support.

If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.

The following actions might prevent an error like this from happening again:

Download and install updates and device drivers for your computer from Windows Update.
Scan your computer for computer viruses.
Check your hard disk for errors.

Cause

There are generally three different causes for this bug check:

A driver has inadvertently, or deliberately, modified critical kernel code or data. Microsoft Windows Server 2003 with Service Pack 1 (SP1) and later versions of Windows for x64-based computers do not allow the kernel to be patched except through authorized Microsoft-originated hot patches. For more information, see **Patching Policy for x64-based Systems**.
A developer attempted to set a normal kernel breakpoint using a kernel debugger that was not attached when the system was started. Normal breakpoints (**bp**) can only be set if the debugger is attached at start time. Processor breakpoints (**ba**) can be set at any time.
A hardware corruption occurred. For example, the kernel code or data could have been stored in memory that failed.

BCCode: 109 0x00000109 <-- read this link|http://www.faultwire.com/solutions-fatal_error/Modification-of-system-code-or-a-critical-data-0x00000109-*1262.html

============================================================

Look in the Event Viewer to see if anything is reported about those.

http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my\_event\_viewer.html

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen info

that would help. Such as the BCC and the other 4 entries on the lower left. And any other error

information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116

BCP1: 87BC9510

BCP2: 8C013D80

BCP3: 00000000

BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)

tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

This is an excellent tool for posting Blue Screen Error InformationBlueScreenView scans all your minidump files created during 'blue screen of death'crashes, and displays the information about all crashes in one table - Freehttp://www.nirsoft.net/utils/blue\_screen\_view.html

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however

there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or

Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7

http://www.sevenforums.com/tutorials/700-system-restore.html

Start - type this in Search Box -> COMMAND find at top and RIGHT CLICK - RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

generates in Windows Vista cbs.log (and Windows 7)

http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible

driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html

Often updating drivers will help, usually Video, Sound, Network Card (NIC), WiFi, 3rd party

keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above

is preferred to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

Stop Windows 7 from Automatically Installing Device Drivers

http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/

How To Disable Automatic Driver Installation In Windows 7 / Vista

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,

Ultimate, and Enterprise)

http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart

unexpectedly

http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)

http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages

http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors

http://kb.wisc.edu/page.php?id=7033

In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7

http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

How to Do a Repair Install to Fix Windows 7

http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

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blue screen error BCCode: 109

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