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Windows 7 - Code 800700EA Windows Update encountered an unknown error

Anonymous
2013-11-03T22:32:27+00:00

When I run Windows Update I receive the following error.  This started in January or February of 2013

Code 800700EA  Windows Update encountered an unknown error.

  • Windows 2007 Home Premium 64 bit - no SP installed
  • Virus Protection is Mcafee

What I have tried and did not work so far

1)      Turned off virus protection

2)      Turned off auto update, reboot, turn auto update on again

3)      Tried Windows update "fixit" tool

4)      Turned on Windows Defender and scanned pc

5)      Created a new Administrator account - to ensure my permissions are not hosed

6)      Tried several times searching for 800700EA and cannot find that error

7)      Tried a clean boot

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-11-05T17:39:25+00:00

    Hi Jerry,

    This issue could occur due to corrupt Windows Update components.

    I would suggest you to refer to the link and follow the methods suggested to try and fix the issue:

    http://support.microsoft.com/kb/2509997/en-us

    Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the following link:

    “Back up the registry”

    http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

    Important Note: Security software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

    Important:  Data available on bad sectors might be lost when chkdsk tries to repair your hard disc.

    Please get back to us with the status of this issue.

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