Outlook Categories Suddenly Stopped Working

Question

Outlook Categories Suddenly Stopped Working

Ashley Hicks 1

I use the web browser form of Outlook for multiple work email accounts and use the categories to keep things straight. Well, the categories randomly stopped working today. Logging in again did nothing. Restarting my computer did nothing. I need the categories to work. Please help me fix them.

BSF 1 Reputation point

2021-07-15T18:46:04.797+00:00

Hello, was there any resolution to this? My categories suddenly stopped working (noticed on 7/13/21) and I need it fixed asap!! It's how I manage projects & tasks in my inbox and I'm lost without it! The categories are working properly on my calendar but for emails, if I try to add a category, it will not stick. It may show for a second, but then it disappears. Please help! The categories that I had assigned prior to 7/13 are still there, but I'm unable to assign a category now.

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BSF 1 Reputation point

2021-07-15T18:46:04.797+00:00

Hello, was there any resolution to this? My categories suddenly stopped working (noticed on 7/13/21) and I need it fixed asap!! It's how I manage projects & tasks in my inbox and I'm lost without it! The categories are working properly on my calendar but for emails, if I try to add a category, it will not stick. It may show for a second, but then it disappears. Please help! The categories that I had assigned prior to 7/13 are still there, but I'm unable to assign a category now.

Answer 1

Yuki Sun-MSFT 41,376 Moderator

Hi @Ashley Hicks ,

Well, the categories randomly stopped working today

Would you please clarify a bit more about the issue symptom? Do you mean all the categories randomly disappeared or anything else? If possible, you may remove any personal information involved and share a screenshot about the issue so that we can understand better about the situation.
By "use the web browser form of Outlook for multiple work email accounts", are you using shared mailboxes?
Is it affecting other users in your organization?

Besides, I'd like to suggest checking in Outlook client as well and see if categories work there.

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Yuki Sun-MSFT 41,376 Reputation points Moderator

2021-02-10T09:45:32.303+00:00

Hi @Ashley Hicks ,
I am writing to check how things are going with this thread. Feel free to post back if you still need help on this.

If an Answer is helpful, please click "Accept Answer" and upvote it.
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Outlook Categories Suddenly Stopped Working

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