Blue screen bad pool error

Question

Please excuse me as i am no good at this stuff nad have a neuro immune disease which means my brain does not function properly. I have tried to read some of the other answers and they are way out of my league for help

I turned off my Laptop today and got a blue screen that said Bad pool error. I have no idea what this means so i went to chat to norton support and he said it was to do with microsoft? Windows did tell me a few days ago that my pc had recovered from a blue screen event several times and was sending a report but as usual never hear anything back from them so......her i am! I have no idea what i am doing and if you are going to tell me something i would say talk to me like a 5 yr old but having seen some 5yr olds with pc's and mobile phones not sure thats gonna help lol xxx

Answer 1

Hello,

Thank you for keeping us updated about the issue.

I would appreciate if you can provide us the following information to help us understand the issue better.

1. Are you receiving any Blue Screens error messages, if yes what is the complete error code/message that you receive?
2. Have you made any changes made to your computer recently?

Try the below methods and see if it works for you.

Method 1

Step 1: Disconnect all the external devices connected to your computer except mouse and keyboard and check if it helps.

Step 2: Check the issue in Disable automatic restart on system failure and check if you are getting any error message.

Refer to the link below on instructions to get In Disable automatic restart on system failure:

http://windows.microsoft.com/en-in/windows7/advanced-startup-options-including-safe-mode

Method 2

I would suggest you to try the following methods and check if it works for you.

Resolving stop (blue screen) errors in Windows 7

http://windows.microsoft.com/en-in/windows7/resolving-stop-blue-screen-errors-in-windows-7

Important:

While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

Note:

I highly recommend backing up all of your important files and folders onto an external storage device before attempting any type of OS repair or upgrade.

System Restore disclaimer:

When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.

Note: Ignore the step Reinstall Windows 7 from the above link.

Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.

Thank you.

Answer 2

Ha ha I read it and it all mumbled into jelly. I have no file sharing thingy on this. Cant I copy and paste if you give me basic instructions lol (I really am that bad)xxxx I asked my kids in their twenties and they had a quick look and said dunno (however im presuming this is code for do it ur self) xx

Don't reply to this straight away im gonna keep trying with the reply you sent me xx If you havent heard in a few hrs or even next day it means I am totally lost lol xx

Answer 3

Julia

We need the actual dump files in order to render some assistance

Please follow the instructions in the link below, to post your crash dumps for analysis.

Blue Screen of Death (BSOD) Created by****ZigZag3143 (MS - MVP

http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

You can do this! :)

Answer 4

It says critical-kernal power-event id 41-task categorie -63

It also says this can happen without shutting down properly but i was in the process of shutting down and as it was switching off that is when it blue screened and i was told i had to reboot. Hope that helps xx