Video Hardware Error, BCCode: 117

Question

I have been having this following problem over the past 2 weeks but the computer apparently cannot solve it on its own. Whenever I tried to download the solution it says:

Your computer was unable to download the solution at this time. Check to make sure your computer is connected to the Internet, and then try to download the solution again later.

But the internet is working perfectly fine. Can anyone help? thank you so much!!!!

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Description:

A problem with your video hardware caused Windows to stop working correctly.

Problem Signature:

Problem Event Name: LiveKernelEvent

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 18441

Extra information:

BCCode: 117

BCP1: FFFFFA800DF60010

BCP2: FFFFF88004FB0910

BCP3: 0000000000000000

BCP4: 0000000000000000

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

Bucket ID: X64_0x117_Tdr:3_TdrVTR:14_IMAGE_atikmpag.sys

Server information: 54a7d86e-d43a-4472-9485-437212903853

Answer 1

Hello,

Welcome to Microsoft Community Forum.

I would like to know some information about the issue so that we could assist you further.

1. Which ‘solution’ are you referring to?
2. What is the make and model of your PC?
3. Does the error message occurs when using a particular application?
4. What is the make and model of the PC?
5. When does the BSOD occurs?

BCCode: 117 is usually a display driver (video) issue

Try the following methods and check if they work for you.

Method 1

I would first suggest you to check if the issue reoccurs in Safe Mode or not. Refer to the link below:

Start your computer in safe mode

http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

Method 2

Try installing the latest graphic card drivers. Refer to the link below:

Update a driver for hardware that isn't working properly

http://windows.microsoft.com/en-us/windows/update-driver-hardware-isnt-working-properly#update-driver-hardware-isnt-working-properly=windows-7

Method 3

If you are getting a blue screen too, then refer to the link below:

Resolving stop (blue screen) errors in Windows 7

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

Note: When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.

Note: It is recommended that you backup your data before proceeding with the reinstall. Refer to the link below:

Back up your files

http://windows.microsoft.com/en-us/windows/back-up-files#1TC=windows-7

Hope this information is helpful and do let us know if you need further assistance. We will be glad to help.

Thank you.