Windows Update error code 9C57 and Issues with Internet Explorer 9.

Question

Hey,

I have the problem that some (most) windows updates are not working.

They fail with the Error-Codes: Code 9C57 and Code 800736B3

But the other problem is that i can't surf the web using Internet Explorer. It is only IE 9 because the Updates are not working. If I type e.g. "www.google.de" in the URL-bar, it can't display the site. If I enter the IP, it is working. IE is not using a proxy.

Thanks in advance.

Answer 1

I reinstalled Windows and formated my HDD. Now I have no problems anymore. Thanks for your help ! :-)

Answer 2

Hello Phil,

Thank you for keeping us posted on the status of the issue.

Firstly check if the PC is a 64-bit or a 32-bit machine.

http://support.microsoft.com/kb/827218/en-us

You can download the System Update Readiness Tool in accordance with your Windows type from the link below.

http://support.microsoft.com/kb/947821/en-us

Follow the steps below and check if you are able to install the updates:

Method 1

Try the suggestions provided in the links below:

Troubleshooting a failed installation of Internet Explorer 10

http://support.microsoft.com/kb/2820688/pt-br

Also check: http://support.microsoft.com/kb/2820688

Troubleshooting a failed installation of Internet Explorer 11

http://support.microsoft.com/kb/2872074/en-us

Method 2

Try to install the updates one at a time. Follow the steps:

1. Open Windows updates.
2. Click on the option where it says “important updates available”.
3. Uncheck all the updates except one and then install it.
4. Check if you get the error on all the updates or only a few of them. Also note down the KB number of the failed updates.

Method 3

Also, manually try installing the updates from Microsoft Download Center in clean boot state.

a. Visit the Microsoft download website, type the "KB" number of the update in the search box, and then press enter.

b. In the list of search results, click the Knowledge Base (KB) article link to go to the download page. If there's more than one listing, look for a link that goes to the Microsoft Download Center.

c. If there are multiple versions on the download page, find the appropriate one for your computer. Click on download button, and save the update to your desktop.

d. When prompted, click on open to install the update.

Microsoft Download Center

http://www.microsoft.com/en-us/download/default.aspx

Hope this information is helpful and do let us know if you need further assistance. We will be glad to help.

Thank you.

Answer 3

Okay: I can't find the download link for CheckSur.exe, if I click on it it reloads the page.

After deleting the catroot2 folder, I was able to install the update KB2858725

Registering the Update Files didn't help.

Clearing the BITS queue didn't help.

**takeown /f C:\Windows\winsxs\pending.xml**didn't work because he couldn't find the file.

I tried editing the registry, but there is no COMPONENTS in HKLM.

Answer 4

Thanks for the help :)

1.Updates that are failing:

IE 10

IE 11

KB2858725

KB2604115

KB2729452

KB2833946

KB2758857

KB2872339

KB2893984

KB2836943

KB2882822

KB2904266

KB2726535

KB890830

2.Changes to the System:

I tried deactivating IPv6 using a Microsoft FixIt, then i reenabled it using another FixIt.

3.My Windows is in German, I'll post the error message and translate it:

Die Webseite kann nicht angezeigt werden.

Das Problem kann aus verschiedenen Gründen aufgetreten sein:

Die Internetkonnektivität ist verloren gegangen.

Die Website ist temporär nicht verfügbar.

Der Domänennamenserver (DNS) ist nicht erreichbar.

Der Domänennamenserver (DNS) verfügt über keinen Eintrag für die Domäne der Website.

Die Adresse enthält eventuell einen Tippfehler.

The website can't be displayed.

This problem could occur because of various reasons:

You lost the connection to the internet

The Website is temporarily unavailable

The Domainnameserver is unreachable

The Domainnameserver has no entry for this URL

The URL may contain typing mistakes

Now I will try the fixes you wrote.

The perequisite update 2731771 fails.

The Windows Troubleshooter fixed some things but not the Update issue.

After restarting in Clean Bootmode, only the update KB890830 got installed.

sfc /scannow didn't find anything.

I will try out the registry thing now.

Answer 5

Hello,

Welcome to Microsoft Community forum.

Please provide some more information to let us help you further:

1.       Which are the updates that are failing?

2.       Have you made any changes to the system?

3.       What is the complete error message that you get when you try to access the website?

Error Code 9c57 generally corresponds to a failed installation of Internet Explorer 10.

Firstly check if the system requirements are met for installing Internet Explorer 10. Refer to the link:

Internet Explorer system requirements

http://windows.microsoft.com/en-US/internet-explorer/ie-system-requirements#ie=ie-10-win-7

Also, check the link

How to obtain prerequisite updates for Internet Explorer 10 for Windows 7 SP1 that fail to install.

http://support.microsoft.com/kb/2818833?wa=wsignin1.0

To troubleshoot the issue with Windows Updates, run the Windows update troubleshooter and then try installing the updates.

Open the Windows Update troubleshooter

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

If the issue persists, try to perform a clean boot and then installing the updates.

Refer to the link below to perform a clean boot:

http://support.microsoft.com/kb/929135

Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

If the issue still persist, follow the steps provide in the article:

Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2

http://support.microsoft.com/kb/2509997/en-us

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows

http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

Additional information:

Troubleshoot problems with installing updates

http://windows.microsoft.com/en-in/windows7/troubleshoot-problems-with-installing-updates

Try optimizing Internet Explorer and try accessing the websites.

How to optimize Internet Explorer

http://support.microsoft.com/kb/936213/ro

Hope this information is helpful and do let us know if you need further assistance. We will be glad to help.

Thank you.