Hello Thomas,
Thank You for the quick reply.
- Did the above mentioned steps helps in resolving the issue?
- When you say" locks up computer if any thing is tried", Does the computer freezes?
If the computer is freezing then, try to refer to the steps mentioned in this link:
http://support.microsoft.com/kb/2681286/en-us
Anti-Virus Disclaimer (Running Microsoft Safety Scanner): Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.
If not then please reply to this response and update us with the status of the issue and we will be happy to help you again.
Thank You