Suddenly Unable to Return Assignments to Students in Teams

Question

I've never had a problem providing feedback and then returning assignments to students. This last week a couple of students in each assignment just refuse to return. I've tried logging out, shutting down, even having a colleague who was also an owner try to return the assignments. Nothing works, and now the assignments are sitting there clogging up my assignment page. Please help!

Answer 1

Hi @Kym Craig ,

Do you have any operations before this issue occurred?

Does anyone else have the same issue in your organization?

To exclude the client issue, we firstly recommend you login to Teams web client to see if this issue can be reproduced.

Then, please try to clean Teams client cache file. You could refer to the following ways:

*Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
*Go to File Explorer, and type in %appdata%\Microsoft\teams.
*Once in the directory, you’ll see a few of the following folders:

• From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location. : %appdata%\Microsoft\teams\application cache\cache
• From within ‘Blob_storage’, delete any files that are located in here if any : %appdata%\Microsoft\teams\blob_storage
• From within ‘Cache’, delete all files.%appdata%\Microsoft\teams\Cache
• From within ‘databases’, delete all files.: %appdata%\Microsoft\teams\databases
• From within ‘GPUCache’, delete all files.: %appdata%\Microsoft\teams\GPUcache
• From within ‘IndexedDB’, delete the .db file : %appdata%\Microsoft\teams\IndexedDB
• From within ‘Local Storage’, delete all files.: %appdata%\Microsoft\teams\Local Storage
• Lastly, from within ‘tmp’, delete any file. : %appdata%\Microsoft\teams\tmp

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