This device cannot start (code 10 error)

Question

I can't find any drivers anywhere for this product, I have literally tried everything and nothing seems to fix the problem.

I have tried updating windows. Also, it actually says the driver software is up to date AND yes I have tried restarting my computer.

Answer 1

Hello,

Thank You for replying.

I understand that there is the error code while you insert the USB device. The error code 10 indicates that the driver for your USB device is failing to load. I suggest that you uninstall the drivers for your audio card and try to install it once more.

As all the hardware devices have drivers associated similarly USB devices also have it. Sometimes proper drivers do not get detected after the initial installation so reinstallation of the drivers helps resolve the issues.

You may check after uninstalling and reinstalling the USB drivers if you are able to connect. You may disconnect all USB devices and then perform the following steps:

1. Click Start, and then click Control Panel.
2. Click System and Maintenance, click System, and then click Device Manager.

Note : If Control Panel is in Classic View, double-click System, and then click Device Manager.

If you are prompted for an administrator password or for a confirmation, type the password, or clickAllow.

3. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".

Check if at all there is an exclamation mark along the driver, it suggests issues with the driver installed.

4. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.

If you still face the same issue then you may check for the updated USB device drivers using windows update.

Refer to the below link for assistance:

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

If the issue sill persists I would request you to check for chipset driver updates which you can get at the manufacturer website. The chipset drivers normally incorporate USB controller drivers as well.

Hope this helps.

Thank You

Answer 2

1. When I check my devices and printers tab there is always a warning sign when my device is plugged in via usb with the error.
2. Acer aspire 5233
3. USB

This is the exact problem.

I have tried troubleshooting in everyway and nothing seems to work.

I have also tried using microsoft fixit devices and it doesn't seem to fix the problem.

Answer 3

Hello Jack,

Welcome to Microsoft Community Forum.

1. When do you receive this error message?

2. What is the make and model of the Computer?

3. How do you connect the device with your computer?

4. When exactly you receive this error?

5. What are the troubleshooting steps you have tried?

The Code 10 error pertains mainly to hardware and device driver issues or to compatibility issues between hardware drivers and additional software that is installed in Windows. Therefore, we recommend that you troubleshoot these issues by focusing on device drivers, on device configuration issues, and on hardware compatibility issues. You might need to update the chipset drivers and the Sound drivers.

I would suggest you to follow the steps mentioned in the following link:

"This device cannot start" Code 10 error in Device Manager in Windows

Refer (Troubleshooting methods for Code 10 error)

http://support.microsoft.com/kb/943104

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you