adobe acrobat opens wrong file

Question

1st. I tried to open a PDF from the web... but only a window with a adobe reader opened, no file

Tried several times

2nd.  tried html viewer... but also problems

3rd.  this time I selected to download the file... some problems with that also, but finally managed to get it in the download folder.

Now I have about 4 PDF files in the folder, but when I click to open the latest one from the folder, the previously saved one opens instead.  

I can't fix this, and cannot get the file I want to open.

I'm using a month old surface 2.  updates are set to automatic.

Thanks.

Answer 1

I haven't had the problem myself but if anybody installed that Adobe app that is in the Store, that could be an issue.

Since the real Adobe Acrobat Reader cannot be installed on the ARM based tablets, the built in Reader app fills the job but in a limited fashion.  The same goes with the Adobe app in the Store as well.  The Adobe app should become the default app for loading PDFs at that point but sometimes it won't and there are times that it will crash.  I tried it a couple of times myself and got rid of it after Microsoft added "printing" to the Reader app.

Some PDF files have features installed that the basic readers will not function.  In that case, you will get a failure of it to open, but, Windows tends to pass the buck and located another program that will.  That would be Word.  And, on top of that, Word will probably error out as well since it is actually about 98% featured as the regular x86 version of Word.

There will be no solution for that other than downloading the PDF file with a different computer and then converting it to a ".docx" file.

Answer 2

In my experience, it's not a corrupt file. The files I try to open work fine on other devices. I have a Surface 1 RT. I will try to find an example you can test to reproduce the error.

Answer 3

Generally, if you have a problem opening a PDF file from the web and even have problems downloading the same PDF file, that file is corrupted.  It won't be your Surface 2 in that instance.

You can verify that by navigating to the same web page with a different computer and try to do the same.

Now, if you where trying to do that with the Metro UI version of IE, go to the Desktop and try the normal version of IE.  See if you get the same results also.