help with clock_watchdog_timeout error using Opera watching youtube video

Question

I have 

AMD FX 8350 8core cpu

8gb ram

64 bit win 8.1

GeForce GTX 760

today after work ( I left my pc on, as I always do) I wanted to watch some video on youtube. I was able to watch 1 or 2 video without problem abut on the third video, about 1 minute into the video the pc froze and I got clock_watchdog_timeout

my browser is Opera 23

I don't know what to do...any help?

please

Answer 1

Thanks.

WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. This fatal error displays data from the Windows Hardware Error Architecture (WHEA).

If we run an !errrec on the 2nd parameter of the bug check (address of the WER structure) we get the following:

===============================================================================

Section 2     : x86/x64 MCA

---

Descriptor    @ ffffe00097b8b138

Section       @ ffffe00097b8b2c0

Offset        : 664

Length        : 264

Flags         : 0x00000000

Severity      : Fatal

Error         : ICACHEL1_IRD_ERR (Proc 6 Bank 1)

  Status      : 0xb080000000040151

L1 Cache error, specifically on processor #6 and cache bank #1.

--------------------------------

Try the following first, please:

1. Remove and replace Kaspersky with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it may be causing conflicts:

Kaspersky removal -http://support.kaspersky.com/common/service.aspx?el=1464

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

2. Navigate to services.mscand disable the nVidia Streaming Service, and then restart the computer.

3. Uninstall Power ISO ASAP, very old drivers.

--------------------------------

If all of the above fails, there is only so much you can do with a bug check like this until it comes down to a faulty processor that will need to be replaced. Start from 1 and work downward:

1. Ensure your temperatures are within standard and nothing's overheating. You can use a program such as Speccy if you'd like to monitor temps - http://www.piriform.com/speccy

2. Clear your CMOS (or load optimized BIOS defaults) to ensure there's no improper BIOS setting - http://pcsupport.about.com/od/fixtheproblem/tp/clearcmos.htm

3. Ensure your BIOS is up to date.

4. If all of the above fail, the only left to do is replace your processor as it is faulty.

Regards,

Patrick

Answer 2

I lower the cpu to 4GHz, Uninstall Power ISO and disable the nVidia Streaming Service

and so far so good

also I have upload the memory.dmp

https://dl.dropboxusercontent.com/u/84270004/MEMORY%20DMP.rar

Answer 3

Also, I just checked...

6: kd> !cpuinfo

CP  F/M/S Manufacturer  MHz PRCB Signature    MSR 8B Signature Features

 6 21,2,0 AuthenticAMD 4334 0000000006000822                   2c3b3dfe

Why is your CPU running @ 4.3 GHz? That's not even with Turbo AFAIK either, as Turbo should be 4.2 with your CPU.

Regards,

Patrick

Answer 4

here is the link

https://dl.dropboxusercontent.com/u/84270004/DMP%20file%2005%20aug%202014.rar

Answer 5

Hi,

In order to assist you, we will need the .DMP files to analyze what exactly occurred at the time of the crash, etc.

If you don't know where .DMP files are located, here's how to get to them:

1. Navigate to the %systemroot%\Minidump folder.

-- %systemroot% is the environment variable for your Windows directory. For example, C:\Windows.

2. Copy any and all .DMP files in the Minidump folder to your Desktop, create a new folder on the Desktop to put these .DMP files in, and then zip the folder. You can then either use a 3rd party tool such as 7-Zip/Winrar, or you can use Windows' default method of zipping folders.

Compress and uncompress files (zip files).

Please note that any "cleaner" programs such as TuneUpUtilities, CCleaner, etc, by default will delete .DMP files upon use. With this said, if you've run such software, and your Minidump folder is empty, you will need to allow the system to crash once again to generate a crash dump.

3. Upload the .ZIP containing the .DMP files to Onedrive or a hosting site of your choice and paste in your reply.

Preferred sites: Onedrive, Mediafire, Dropbox, etc. Nothing with wait-timers, download managers, etc.

4 (optional): The type of .DMP files located in the Minidump folder are known as Small Memory Dumps. In %systemroot% there will be what is known as a Kernel Memory Dump (if your system is set to generate). It is labeled MEMORY.DMP. The difference between Small Memory Dumps and Kernel Memory Dumps in the simplest definition is a Kernel Memory Dump contains much more information at the time of the crash, therefore allowing further debugging of your issue. If your upload speed permits it, and you aren't going against any strict bandwidth and/or usage caps, etc, the Kernel Memory Dump is the best choice. Do note that Kernel Memory Dumps are much largerin size due to containing much more info, which is why I mentioned upload speed, etc.

If you are going to use Onedrive but don't know how to upload to it, please visit the following:

Upload photos and files to Onedrive.

After doing that, to learn how to share the link to the file if you are unaware, please visit the following link - Share files and folders and change permissions and view 'Get a link'.

If your computer is not generating .DMP files, please do the following:

1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.

2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.

3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

4. Double check that the WERS is ENABLED:

Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

If you cannot get into normal mode to do any of this, please do this via Safe Mode.

Regards,

Patrick