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BSOD Stop Error 0x000000FC

Anonymous
2013-10-27T03:08:45+00:00

Hi,

Had my HP computer (bought in 2005 with XP) on day before yesterday and only scanned some photos.  When I went to shut down I had up a lot of updates - 16 I think so I let it update and then it shut off.  Today I go to use it and it comes up with the the following error.

STOP: 0x000000FC  (0xf79378E8, 0x0749f963, 0xf7937848, 0x00000001)

Then it goes to the screen to choose safe mode, regular mode etc.  But no matter what I choose it goes back to the stop message and starts all over again.

My virus software was up to date, I hadn't updated any other software.  Everything has been working fine until the windows updates.

Thanks for any help.

Effie

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-10-27T03:11:17+00:00

    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.

    If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you dont know what it is you probably are not overclocking.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    If you are overclocking stop.  (chances are if you dont know if you are, you are not)

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.

    * Zip up the copy (compress them)

    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.

    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.

    * Under the Advanced tab, click on the Startup and Recovery Settings... button.

    * Ensure that Automatically restart is unchecked.

    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).

    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.

    * OK your way out.

    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.

    To run MSinfo32 please go to start>run>MSinfo32

    Go to "file" "save" and upload the saved file with the DMPS

    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    Basic troubleshooting Windows/hardware here

    You can read more about BSODS here

    You can learn how to test your memory here

    Asking an effective question gets help faster read how here

    Driver verifier-Tracking down a mis behaving driver  here

    MSCONFIG the system configuration utility is here

    Team Zigzag3143.com

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