Explorer Crash ! Module Name : stackhash_4b47

Question

Greetings 

I have been facing these problems for about 1-2 months or so .

First there was ntdll.dll crashes and now this -

Crashes are often frequent whenever I try to browse files and folders , usually media files !

Description :

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Explorer.EXE

  Application Version: 6.1.7601.17514

  Application Timestamp: 4ce796f3

  Fault Module Name: StackHash_4b47

  Fault Module Version: 6.1.7601.17514

  Fault Module Timestamp: 4ce7b96e

  Exception Code: c0000374

  Exception Offset: 000c37b7

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional Information 1: 4b47

  Additional Information 2: 4b470e2d62e57fb8222751ff95b668cd

  Additional Information 3: 67df

  Additional Information 4: 67dfd8d727a95c08de7d962dd6a83270

I'll be glad if someone can find a solution to this .

Thank You !

Answer 1

Also, if the issue still persists it may help to obtain a user mode dump for the crash to see if a particular third party module may actually be causing the crash.

You can configure Windows to create user-mode dumps. Create a System Restore Point first.

If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as explorerdump.reg) then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder:

Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]"DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\00,6d,00,70,00,73,00,00,00

After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on Windows Live SkyDrive or similar site.

Here's a couple of links on using OneDrive (SkyDrive):

http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq

http://windows.microsoft.com/en-ca/onedrive/share-file-folder

More info on collecting user-mode dumps:

http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx

Answer 2

If the issue persists even after a clean boot, some system files on your computer may have been modified or damaged. You can try running the System File Checker (SFC) to scan your system files and repair them if required.

How to use the System File Checker tool:

http://support.microsoft.com/kb/929833

Answer 3

Hi Shazan

Thank you for Choosing Microsoft Community

Problem With OS start up file.Need More information

1-OS which you are using was preloaded or Retails DVD one

2-Which Antivirus you are using

I can see problem with windows Explorer..So would suggest you to perform Clean Boot

http://support.microsoft.com/kb/929135

Check Here and Here Also