Corrupt CLR?

Question

Hello,

From yesterday on, I can't open any .NET 4 software. I run WIndows 8.1 on a Dell laptop. I can't even open eventvwr (nor calc.exe and many other), since it appears to use it. 

After using MyEventViewer, I could see that the culprit is clr.dll, what's strange, since it has always worked. After some search, I discovered and downloaded KB2640103 (http://support.microsoft.com/kb/2640103/en-us), which appears to deal with similar problem, but it won't install on W8.1.

Here's the output:

Nome do aplicativo com falha: mmc.exe, versão: 6.3.9600.16384, carimbo de data/hora: 0x5215ef8f

Nome do módulo com falha: clr.dll, versão: 4.0.30319.34011, carimbo de data/hora: 0x52968d7a

Código de exceção: 0xc0000005

Deslocamento da falha: 0x00000000003b73b0

ID do processo com falha: 0x1530

Hora de início do aplicativo com falha: 0x01cf40b1783f5064

Caminho do aplicativo com falha: C:\WINDOWS\system32\mmc.exe

Caminho do módulo com falha: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

ID do Relatório: b6d2d7b0-aca4-11e3-bebc-90b11cf7b7fb

Nome completo do pacote com falha: 

ID do aplicativo relativo ao pacote com falha: 

I tried to reinstall .Net, but I can't since it comes with W8.1. Did any of you guys have a clue about what's going on here?

I appreciate very much any help.

Answer 1

Hi Rohit,

I contacted the support, and they sent me a new Windows 8 DVD, as their diagnostics software didn't find any HW problem. I installed Win8 with it, and the system is apparently normal.

Unfortunately we couldn't find out what the CLR problem was while at it.

Thank you for your help.

Answer 2

Hi Alisson,

Thank you for replying.

The issue might be related to faulty hard disk. As you are contacting the manufacturer for hardware support, check if everything goes fine after replacing the hard disk.

Let us know the results. If you need further assistance, we’re here to help.

Answer 3

Hi Rohit,

There weren't any changes to the computer, nor updates applied. I tried both methods, but had no success. So I tried to use the system recovery partition to reinstall Windows 8, but after formating the disk and the file transfer started, popped up a window with error code 0x40010013000001002. The installation quits and now I have a U$1500.00 paperweight :(. I searched for this error, and it appears to be related to file copy error when, for instance, you have a faulty hard disk.

I'll call Dell support tomorrow to ask for a new hard drive.

I'll let you know if this fixes my problem. 

Thank you for your help.

Best regards,

Alisson

Answer 4

Hi Alisson,

Were there any changes made on the computer prior to the issue?

As you already know, the issue occurs because an object that is being referenced is dereferenced by the garbage collector in common language runtime 4 (CLR4). Therefore, an access violation occurs during garbage collection or when the application tries to access the released object.

Method 1:

I would suggest you to refer to the link and use the tool to repair the .Net framework 4:

Microsoft .NET Framework Repair Tool

http://www.microsoft.com/en-au/download/details.aspx?id=30135

Note: The current version of the tool supports repairing the .NET Framework 4.5.1, 4.5, 4 and 3.5 SP1 (includes .NET 3.0 SP2 and .NET 2.0 SP2).

Method 2:

If the issue is not resolved, I would suggest you to back up the data and perform a system restore to an earlier point of time before the issue occurred:

How to restore, refresh, or reset your PC

http://windows.microsoft.com/en-in/windows-8/restore-refresh-reset-pc

Hope it helps. If you have any further issues on the computer, please post your question related to Windows and we will be happy to help you.