Hi,
Is the Bluetooth device not recognized?
This issue could be caused due a driver issue. If the current Bluetooth driver is corrupt or missing, Windows can’t load the driver for the Bluetooth device and will display this error message. In this case, I would suggest you to visit the computer manufacturer’s website to download and install the latest Bluetooth driver and check. Refer to this article for more information:
http://support.microsoft.com/kb/310123/en-us#31
Try this step and let us know the results. We’d be happy to help if you need any further assistance.