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Can't transfer microsoft office subscription to MacOs BigSur

Reswara Nararya Putra 1 Reputation point
2021-02-07T11:01:08.467+00:00

I have a problem when transferring the subscription of my microsoft office from a windows laptop to my new macbook. I have disabled the my windows laptop access to office and logged in with the same account in my macbook's ms word. I also have tried to do the tricks that suggested on the internet (log out first -> delete some files in the library -> log back in), but unfortunately the problem is still there.

How to fix this?

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. Erin Ding-MSFT 4,461 Reputation points
    2021-02-08T07:32:42.77+00:00

    @Reswara Nararya Putra

    Is there any error message?
    If there is, please give a screenshot.

    Please try to deactivate previous installation of Office then follow the steps given by JohnKorchok.

    If you have any updates, please let us know.

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